First Project Guide

After getting tenant credentials for both UI (admin) and API, the user can authorize with given user name (client_id for API) and password (client_secret for API).

Creating Department and Agent (API)

1. Post Department
   {
   "name": "firstProjectGuide",
   }

After clicking on 'Execute', server response code should be 200.

2. Post Agent (Users)
   {
   "userName": "doc360",
   "name": "docs",
   "surname": "knovvu",
   "email": "doc360@knovvu.com",
   "password": "123456789knoVVu.",
   "department": {
   "externalId": "3a0c8434-983a-0f2c-f2df-3d04aa16eff4"
   },
   "roleIds": [
   "3a0bc68f-e09e-ba46-c081-b66bf7979315"
   ],
   "isActive": true
   }

*externalId of the department ('firstProjectGuide') and roleId of the user (agent) can be found using Get command for Departments and Roles.

After clicking on 'Execute', server response code should be 200. Then the agent page of 'doc360' gets activated on UI and the user can login typing user name and password defined above.

Importing Call (API)

1. Post Call
   {
   "externalId": "doc360FirstCall",
   "callerNumber": "123",
   "calledNumber": "456",
   "agent": {
   "agentId": "3a0c7a5c-4c8c-2509-e47c-7a7a55ee8624"
   },
   "startTime": "2023-07-19T08:07:52.341Z",
   "endTime": "2023-07-19T08:07:52.341Z",
   "sourceName": "Default Api Source",
   }

agentID of 'doc360' can be found using Get command for Users.

After clicking on 'Execute', server response code should be 200.

2. Put Call
   "externalId": "doc360FirstCall",
   upload file (An audio file is chosen.)

After clicking on 'Execute', server response code should be 200 and the call is uploaded. Results of the analysis can be checked on both admin and agent pages on UI.

Importing Chat (API)

1. Post Chat
   {
   "externalId": "doc360FirstChat",
   "agent": {
   "agentId": "3a0c7a5c-4c8c-2509-e47c-7a7a55ee8624"
   },
   "startTime": "2023-07-19T08:07:52.341Z",
   "endTime": "2023-07-19T08:07:52.341Z",
   "chatLines": [
   {
   "time": "2023-07-19T08:07:52.341Z",
   "text": "hello",
   "sideId": 1
   },
   {
   "time": "2023-07-19T08:08:52.341Z",
   "text": "hi",
   "sideId": 2
   }
   ],
   "sourceName": "Default Api Source",
   }

agentID of 'doc360' can be found using Get command for Users.

After clicking on 'Execute', server response code should be 200 and the chat is uploaded. Results of the analysis can be checked on both admin and agent pages on UI.