Marketplace Integrations
- 24 Jan 2024
- 1 Minute to read
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Marketplace Integrations
- Updated on 24 Jan 2024
- 1 Minute to read
- Contributors
- Print
- PDF
Article summary
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The purpose of marketplace integrations is to integrate Knovvu Analytics with other products and become visible in these solution providers' marketplaces.
Benefits:
- Ability to reach customers worldwide
- Ease of entering new markets
- Increased brand and product awareness
Current Marketplaces
| Marketplace | Integrated Product | Knovvu Product | Integration Status | Marketplace Status |
|---|---|---|---|---|
| Genesys | Genesys Cloud CX | Knovvu Analytics | Done | In marketplace |
| Genesys | Genesys Cloud CX | Knovvu Real-Time Guidance | Done | In marketplace |
| Genesys | Genesys Cloud CX | Knovvu Voice Biometrics | Done | In marketplace |
| Genesys | Genesys Cloud CX | Knovvu IVR | WIP | Not started |
| Zoom | Zoom Meeting | Knovvu Analytics | Done | WIP |
| Zoom | Zoom Contact Center | Knovvu Analytics | Done | WIP |
| Puzzel | Puzzel Contact Centre | Knovvu Analytics | Done | In marketplace |
| Alotech | Knovvu Analytics | Done | Not planned | |
| Zendesk | Zendesk Talk | Knovvu Analytics | Done | In marketplace |
| Amazon | Amazon Connect | Knovvu Analytics | Done | WIP |
| Amazon | Amazon Connect | Knovvu Real-Time Guidance | WIP | Not started |
| Five9 | Five9 Voicestream | Knovvu Real-Time Guidance | WIP | Not started |
| MS Teams | MS Teams Meeting | Knovvu Analytics | WIP | Not started |
To learn more about Genesys-Knovvu Analytics
integration: Genesys documentation
To learn more about Zoom-Knovvu Analytics
integration: Zoom documentation
To learn more about Alotech-Knovvu Analytics
integration: Alotech documentation
To learn more about Puzzel-Knovvu Analytics
integration: Puzzel documentation
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