Requirements

The server requirements of CA are further defined.

Acronyms and Abbreviations
DB: Database
VM: Virtual Machine
CR: Call Recorder
OS: Operating system
FQDN: Fully Qualified Domain Names
vCPU: virtual Central Processing Unit

Database Features

• Database may be named:
  • CA:
    • ConversationalAnalytics
  • ML:
    • SestekAI
  • Core:
    • lms
    • sr
• It can either be provided from a central database or hosted on a separate server.
• PostgreSQL version 13 and 14.11
  OR
• MS-SQL 2016 or higher, Enterprise or Standard
• Language: English
• Database collation: SQL_Latin1_General_CP1_CI_AS (For Turkish or Arabic language implementation: Turkish_CI_AS)
• Features: Full Text Search
• It is recommended to use a dedicated database instance for the application, as this setup provides optimized performance by avoiding resource contention with other systems. Additionally, having a separate database simplifies troubleshooting, monitoring, and maintenance, leading to more reliable and efficient operations.
• Database User Role:
  • If database is not clustered; Server Role must be sysadmin.
  • If the database is clustered and sysadmin authorization cannot be provided, the Server Role must be set to public,
• A dedicated MS SQL Server database user must be created and granted db_owner privileges on the target database. Please note that Knovvu products do not support Windows Authentication for MS SQL Server.
• View server state permission must be granted for database user.
• Test Requirements of Real Time Guidance (RTG) is offered to support 10 concurrent agents maximum.

Important Notes

• Third party licenses such as DB and OS are under customer's responsibility.
• OS must be updated.
• If a service user is defined all credientials must be same in all servers.
• Knovvu Conversational Analytics shoud be added the white list of the antivirus applications “C:\Program Files\Sestek\Falcon\CallRecorder” and “D:\Sestek” paths under Voice recording application must be out of the scope of the antivirus scanners.
• In cases that Sestek installs the Kubernetes and DevOps Terminal, you can find the OS supported from Kubernetes by Sestek Prerequisites.
• There must be 3 different namespaces for entire solution: Core Namespace (including SR), Knovvu ML Namespace, and Knovvu Analytics Namespace.
• License machine has to be Windows.
• The required resources are defined in total, with resource distribution across nodes to be determined after the project start. The minimum acceptable node vCPU size is 16 vCPU.
• Wireshark must be mandatory if Knovvu Analytics projects have Sestek CR.
• Minimum connection speed must be 100Mb/s.

Communication Matrix

External
For info about ML Cluster, check here: https://docs.knovvu.com/docs/va-requirements#connectivity-communication-matrix

** For internal communication, if the Call Recorder is in the same cluster as the CA, it connects via port 80 using HTTP.

Internal