Version 2.15

Breaking changes

Analysis Worker service is now checking the SR (Speech Recognition) Models from the LMS (Language Model Service). LMS URL must be defined in the inventories. 

Enhancements

• Built-in automatic assignments, enabling new tenants to evaluate conversations right after receiving any.
• Initial language setups can be changed after the first login. It allows users to select additional languages and make analysis.
• Users are enabled to ignore irrelevant phrases through the world cloud. Users can ignore phrases without visiting administration screens.
• The failed conversations can be retried to get analyzed via GUI. Reanalysis feature gives additional chance for the failed conversations to get analyzed again.
• Profile pictures of the users are shown on the lists, menus, and filters.
• The profile pictures can be posted via external API.
• The evaluation results can be filtered by considering their passive or active evaluation forms.
• The client doesn’t have to send duration as the metadata of the conversation. The system automatically calculates the conversation duration by itself.
• Interruption moments are now shown on the audio waveform.

Improvements

• The performance of the queries has been improved by enabling them to work on specific languages.
• The navigation via breadcrumbs has been improved by pointing the previous actions.
• Agent performance dashboard appearance has been improved.
• The validation for deleting action has been eased.
• The trend icons in statistical analysis and statistical comparison pages have been revised to show proper information.
• Built-in queries have been edited to satisfy new validation rules.
• Supported date format has been revised to receive chats more precisely.
• Minor improvements in conversation comment feature.
• Main menu icons have been changed.
• Corrected login problem in multi-DB multi-tenant structure.
• Corrected conversation analysis problem in multi-DB multi-tenant structure.
• Corrected query indexing problem in multi-DB multi-tenant structure.
• Corrected the content of the built-in queries in multi-DB multi-tenant structure.
• Corrected conversation playing problem in multi-DB multi-tenant structure.
• Corrected chat import problem in multi-DB multi-tenant structure.
• Corrected the problem that Transcript tables in DB are not created in multi-DB multi-tenant structure.
• Corrected the problem of the font size by considering the importance in word clouds.
• Corrected the problems in Portuguese UI.
• Corrected a collision problem occurred during the search operations in English data.
• Corrected a redirection problem while passing among other tenants or users.
• Corrected the problem where Ext-API was denied receiving audio file of the conversations.
• Corrected the problem where the links on the agent names in dashboard was not directing the user to the conversation list.
• Corrected the global settings appearance problem.
• Corrected the problem of showing comments as categories.
• Corrected the must be filled fields in screen recording profile.
• Corrected a problem where the user id of the supervisor is wrong but the external id is correct.
• Corrected the Ext-API documentation by defining source and external id as must parameters.
• Corrected the Knovvu ML authorization requests during AI Topicalization process.
• Corrected the conversation deleting problem.
• Corrected the appearance of the comment badges on the waveforms problem.
• Corrected the validation trigger problem in query details where the user clicks “see details” button.
• Corrected the validation in initial settings where secondary language is not selected.
• Corrected the dropdown menus can’t be used in modals.
• Corrected a problem where an agent is not selected while department(s) are selected when defining an assignment.
• Corrected a problem of getting calls method in Ext-API.
• Corrected the problem of excel exporting by filtering the objected evaluations.
• Corrected the problem where excel export doesn’t contain the evaluation results of the deleted conversations.
• Corrected the LDAP Synchronization problem.
• Corrected the problem of not sending reminder emails of the assignments those due dates are about to pass.
• Corrected a problem of data isolation where a user is given to see all user’s data.

Known Issues

• The incompatibility of the max character number of attached data name and key comparing Ext-API and Web services
• The mulfanction of the “back to form“ button in preview form page.
• The indexing problem of chat conversations.
• The language of a query cannot be changed.
• The user is not succesfully redirected to the application if 2FA is enabled.
• Query result badge in conversation detail does not points the related section of the conversation.
• The department selector in assignments remembers the previous selections in the new ones.
• Topic distribution graph keeps the old topics after a new training is issued.