Version 3.2

Enhancements

• Evaluation from conversation details: It is now possible to make evaluations by checking the conversation details such as transcription, analysis results and sentiment.
• New transcription view: Conversations in bubbles is now available for the transcriptions.
• New detailed evaluation results excel: Question scores, reasons and attached data are can be included in the evaluation result exports.
• Self-deciding category number: AI generated category number can be decided by the clustering model now.
• Additional quality management permissions: Quality management related permissions assigned to the roles have been enhanced.
• SCIM protocol integration: You can now securely use SCIM to manage user identity and group information.

Improvements

• AI Topic service can be managed on on-premise deployments.
• The problem in premium reporting settings has been resolved.
• Minor bug fixes.

Known Issues

• Bug: Search result on waveform cannot be seen .
• Bug: Customer Sentiment on Meeting and Videocalls.
• Bug: Arabic UI Allignment problems.
• Raising objection is lacking in the new evaluation design.