Version 4.30

Version 4.30

November 13, 2024

Enhancements

User-Based Evaluations
A new evaluation form type has been introduced, allowing forms to be created and assigned based on specific user performances. This feature provides flexibility for tailored evaluations, improving accuracy in performance assessment without evaluating a conversation.

User-based evaluation assignments are now supported, allowing evaluations to be directly assigned to specific users. This streamlines the evaluation process, making it easier to target assessments as needed.

Matching Conversations Button in Dynamic Reports
A "Matching Conversations" button has been added to dynamic reports, enabling users to quickly identify and access relevant conversations. This enhances report usability and improves efficiency in data retrieval.

Enabling Multiple Automatic Assignments
The system now supports running multiple automatic evaluations simultaneously, improving assessment efficiency and coverage. This feature enhances scalability and accelerates the evaluation process.

Improvements

Add ratingForNPS to GET/conversations Response
The GET/conversations API response now includes a ratingForNPS field, allowing users to retrieve NPS (Net Promoter Score) data directly. This addition simplifies data access and supports customer satisfaction analysis.

Add ratingForCSAT to GET/conversations Response
A ratingForCSAT field has been added to the GET/conversations API response, enabling direct retrieval of CSAT (Customer Satisfaction) ratings. This enhancement facilitates customer satisfaction tracking and analytics.

Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.