Version 5.11

Version 5.11

June 12, 2025

Enhancements

Getting SR License Credentials per Tenant
Each tenant now receives its own set of Speech Recognition license credentials. This provides tracking on portal.

Optimizing DB Migration Duration During Deployment
Initial improvements have been made to reduce the runtime of database migrations during deployments. This enhancement shortens downtime and accelerates delivery processes.

Anonymizing User Identity in the UI
User identity information is now anonymized in the UI for privacy and compliance purposes. This helps protect sensitive data and supports regulatory requirements.

Authorization of Access to Voice Recordings
Access to voice recordings is now protected by enhanced authorization checks. This ensures only permitted users can access sensitive audio data.

New Non-FCR Distribution Display
A redesigned view for non-First Contact Resolution (Non-FCR) and category distribution is now available. This provides more clarity and insight into unresolved interaction trends.

Verification After Email Change
A verification process has been added after email changes. This secures user accounts and prevents unauthorized modifications.

Adding "Number" Entity to Named Entity Recognition
A new “Number” entity has been added to the Named Entity Recognition (NER) system. This enhances the system's ability to extract and classify numerical data in conversations.

Adding latestEvaluationId to Evaluation Master Entity
The latestEvaluationId field has been added to the evaluation master entity. This simplifies retrieving the most recent evaluation linked to an agent or conversation.

Increasing Batch Tagging Document Size
The document size limit for batch tagging has been increased to 10 MB. This allows larger datasets to be processed in a single operation, improving efficiency.

Improvements

Refactoring Statemachine Tables
State machine-related database tables have been refactored for better performance and maintainability. This update improves system reliability and data consistency.

Refactoring User Extension Column into Separate Table
The user extension fields have been moved into a dedicated table structure. This improves data organization, scalability, and query performance.

Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.