---
title: "Version 5.23"
slug: "ca-version-523"
updated: 2025-12-29T06:23:06Z
published: 2025-12-29T06:23:06Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knovvu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Version 5.23

## Version 5.23

### December 29, 2025

**Score Cards in Coaching & Training Dashboard** A new Score Cards feature has been introduced to enhance evaluation and quality management capabilities within the platform. Besides important performance metrics are presented in a dynamic page such as: Estimated CSAT, First Call Resolution, Avg Conversation Duration, Avg Hold Duration, Avg Silence Duration and Transfer Ratio.

**SAML Certificate Management** Users can now import SAML certificates directly through the Knovvu UI from the SAML Settings page, streamlining authentication configuration.

**Email Conversation Enhancements**

- **Redaction Support**: Sensitive information can now be redacted in email-type conversations to ensure compliance and data protection
- **Tagging Capability**: Email conversations now support tagging functionality for better categorization and analysis

**User-Based Evaluation Enhancements**

- **Evaluation from User Lists**: Administrators can now create user-based evaluations directly from user lists in AQM
- **Export Functionality**: User-based evaluation data can now be exported for external analysis and reporting

## Improvements

### UI/UX Enhancements

- **Ask GenAI Interface**: Multiple UI improvements have been implemented to enhance the user experience when interacting with GenAI features
- **Question Performance in Coaching**: Question performance data is now included in Excel exports from the Coaching Dashboard
- **Tooltip Visibility**: Improved tooltip visibility and optimized column layout in the Question-Based Evaluator Report for better readability
- **Task Terminology Update**: Changed "Agent" to "User" in My Tasks interface for user-based tasks to improve clarity

**Assignment Userbook Filter** Added Active/Passive filtering capability in the Assignment Userbook for better user management.

**Pronunciation Management**: cross-use of "Pronunciations" and "Name" values in the Pronunciation feature, ensuring data integrity.

**Database Optimization** The IX_UserDefinedCategoryIndexResults table has been cleaned to improve overall system performance and query response times.

### Integrations

**Kafka Integration** A new Kafka integration service has been implemented for the Data Feeder component, enabling real-time data streaming capabilities

**Alotech Integration**: Agents are now automatically assigned to default departments in the Alotech-CA integration.

**GIR Integration**: Recordings can now be filtered by username in the GIR integration.

**Nice Integration**: User activity is now validated in Nice CA integration, ensuring calls are only retrieved for active users.

**IVR and Agent Segment Separation (Genesys)** For Genesys integrations, IVR segments and agent segments within a conversation are now separated for more granular analysis and reporting.

**Nice Business Data Integration** Nice Business Data is now available as attached data within Knovvu Analytics, enriching conversation context and analysis capabilities.