---
title: "Version 5.25"
slug: "ca-version-525"
updated: 2026-02-10T08:29:19Z
published: 2026-02-10T08:29:19Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knovvu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Version 5.25

## Version 5.25

### February 10, 2025

## Enhancements

**User Group–Based Filtering** The system now supports filtering data based on user groups, enabling more targeted views and refined access to conversations and reports.

**Permission-Based Filtering** Filtering mechanisms now respect user permissions, ensuring users only see data they are authorized to access.

**Column Options for Evaluation Results Page** The Evaluation Results page now includes configurable column options, allowing users to customize visible data based on their needs.

**Username Column in Evaluation Results** A new column displaying the username has been added to the Evaluation Results page, improving traceability and reviewer clarity.

**Auto Tagging for Chat and Email Conversations** Auto Tagging functionality has been extended to support both chat and email conversation types, ensuring consistent tagging across all channels.

**Audit Logging Enabled by Default** Audit logging is now enabled by default for all tenants, improving security, traceability, and compliance.

**Generative AI Features in Premium Package** Auto Tagging and Generative AI Yes/No question features are now defined and enabled as part of the Premium package offerings.

**Unified Tag Permissions** Tag permissions and Auto Tagging permissions have been unified, simplifying permission management and reducing configuration complexity.

**Email Alerts Improvements** Email alert mechanisms have been enhanced for better reliability, clarity, and configurability.

**Active/Passive Toggle for Auto Tagging** Auto Tagging configurations now include an Active/Passive toggle, allowing quick enablement or suspension without deleting rules.

**Agent Scorecard CSAT Presentation** CSAT scores are now presented within the Agent Scorecard, providing clearer visibility into agent performance.

**Estimated CSAT in Reports** Reports now include estimated CSAT values, offering additional insight where direct CSAT data is unavailable.

**Original Voice and Transcript Availability** Original voice recordings and transcripts are now presented automatically as soon as they are ready, improving user access to raw data.

**Evaluation Support for Email Conversations** Email-type conversations are now fully supported in evaluation workflows, aligning them with voice and chat evaluations.

**Multiple Redirect & Post-Logout URLs** Support has been added for multiple redirect and post-logout URLs, improving flexibility in authentication and DRC cases.

**Department Distribution UI Improvements in Dynamic Reports** The department distribution view in dynamic reports has been refined for better clarity and usability.

**Conversation Analysis Status UI Improvements** The analysis status display on conversation call pages has been enhanced for clearer processing visibility.

**Root Cause Analysis Improvements** Root cause analysis capabilities and UI have been refined to deliver clearer insights and better usability.

**Fixed Scoring Range for Coaching Graphs** Coaching graphs now use a fixed scoring range, ensuring consistent visualization and easier comparison across time and agents.

## Improvements

**Category Builder ‘ALL’ Type Improvements** The ‘ALL’ category type behavior has been improved for more predictable and accurate category matching. **Source Column Improvements in Conversations** The Source column in the Conversations page has been improved to provide clearer and more consistent source information.

**Main Department Unselection Behavior Change** The behavior when unselecting the main department has been updated to be more intuitive and consistent.

**Minor UI Enhancements** Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

**Minor Bug Fixes** Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.