---
title: "Conversation Insights"
slug: "dataflow-nodes-conversation-insights"
updated: 2025-12-10T09:33:17Z
published: 2025-12-10T09:33:17Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knovvu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation Insights

Integration node for the Conversation Insights Service.

## Parameters

| name | description | default |
| --- | --- | --- |
| Insight Modules To Use | Names of the insight modules you want to use in the performance insights request in a semicolon separated format, leave empty for all modules. |  |
| Language | Language for the Conversation Insights Service, required by some providers. | en-US |
| Model | Model information to be used by the service, required by some providers. |  |
| MaxTokens | Maximum amount of tokens to be used by the provider. | 2048 |
| Temperature | Temperature Value to be used by the provider | 0.0 |
| Provider | Name of the provider | VLLM |
| Azure API Base | API Base string, required if the provider is Azure |  |
| API Key | API Version of Azure OpenAI, required if the provider is Azure |  |

## Inputs

### Audio

none

### Events

| name | description | known nodes that generate this event |
| --- | --- | --- |
| Any event that has `Data.Text` | Any Text based event such as: SR Milestone, SR Partial etc. | SR Http, SR Websocket, Translate etc. |
| [Change Insights](/v1/docs/events#change-insights) | Specifies which insight fields to generate. |  |
| [RTG Notification](/v1/docs/events#rtg-notification) | Used for Moment Compliance Summary. |  |

## Outputs

### Audio

none

### Events

| name | description |
| --- | --- |
| [Conversation Insights](/v1/docs/events#conversation-insights) | Conversation Insights created by Generative AI |

## Remarks

### Requirements

- This node makes use of Conversation Id provided in [StartMessage](/v1/docs/dataflow-messages-requests#start).CallProperties.ExternalId
- This node makes use of Channel Tags defined in [StartMessage](/v1/docs/dataflow-messages-requests#start).Settings.ChannelTags In order to  decide which channel is **agent** and which is **customer**.
  - If no channel tag is provided, every message is tagged as customer.

### Project Structure

- This node requires the output of one or more nodes that generate text outputs such as [SR Http](/v1/docs/dataflow-nodes-speech-recognition-sr-http)

### Supported flow types

Stream, Batch

## Release Notes

    

****v4.5.0****

        
        

- Added support for Moment Compliance Summary.

    
    

****v4.2.3****

        
        

- Fixed an issue where nginx would return **400 Bad Request** regardless of the request contents.

    
    

****v4.2.0****

        
        

- Introduced Node.