Integration node for the RTN (Real Time Notification) Service.
This node just works as a notifier. Whenever an event is inputted from CA Realtime, RTG, and Summarization nodes, these events are formatted and sent to the Address defined in parameters. It uses SelfAddress to give RTN Service a Call-Back address for Update messages.
Parameters
name |
description | default |
|---|---|---|
| Address | Address of the RTN service. | http://agent-web.sestek-ca/copilot/AgentService/api/v1/Notification/PushEvent |
| Data Flow External Address | This address needs to be changed in testing environments only | http://{PrivateIp}:{PrivateManagementPort}/ |
| Agent Supported Languages | Semicolon separated list of agent's supported languages. | |
| Customer Supported Languages | Semicolon separated list of customer's supported languages | |
| Supports Language Identification | 'True' if the project supports language identification. | false |
| Send Debug Info | 'True' if the designer wants Copilot to be informed of every event and incident in the project. | false |
Inputs
Audio
none
Events
| name | description | known nodes that generate this event |
|---|---|---|
| RTG State | Packed with self-address, and session information for Call Started - Call Stop events. | CA Realtime |
| RTG Scenarios | Sends the scenarios once in the beginning of conversation. | CA Realtime |
| RTG Notification | Notifications that the Agent will see. | CA Realtime |
| RTG Transcript | Updates CA Conversation Status depending on Call State, can be Start, End, On Hold, Continue etc. |
CA Realtime |
| RTG Supervisor Message | The message from supervisor, to the Agent. | RTG |
| Summarize | Summary of the call (Used by Copilot UI and more.) | Summarization |
| VBTransactionEvent | VB Related Transaction Event | External Relay |
| VBCallEvent | VB Related Call Event | External Relay |
| Conversation Insights | Conversation Insights taken from Generative AI | Conversation Insights |
| *Any | Any kind of event that isn't on the list above will be sent to Copilot if 'Send Debug Info' is set to 'True' | *Any |
Outputs
Audio
none
Events
none
Remarks
Project Structure
- This node requires the output of a CA Realtime node for the most basic usage.
- RTG must be connected for Supervisor Messages only.
- Summarization must be connected for basic Summary.
- Conversation Insights node can be used in place of Summarization for more in-depth insights.
The default project ca-online in Data Flow contains a ready to use RTN Connector node.
Supported flow types
Stream, Batch