Integration node for the RTN (Real Time Notification) Service.
This node just works as a notifier. Whenever an event is inputted from CA Realtime, RTG, and Summarization nodes, these events are formatted and sent to the Address defined in parameters. It uses SelfAddress to give RTN Service a Call-Back address for Update messages.
Parameters
name |
description | default |
|---|---|---|
| Address | Address of the RTN service. | http://agent-web.sestek-ca/copilot/AgentService/api/v1/Notification/PushEvent |
| SelfAddress | This address needs to be changed in testing environments only | http://{PrivateIp}:{PrivateManagementPort}/ |
Inputs
Audio
none
Events
| name | description | known nodes that generate this event |
|---|---|---|
| RTG State | Packed with self-address, and session information for Call Started - Call Stop events. | CA Realtime |
| RTG Scenarios | Sends the scenarios once in the beginning of conversation. | CA Realtime |
| RTG Notification | Notifications that the Agent will see. | CA Realtime |
| RTG Transcript | Updates CA Conversation Status depending on Call State, can be Start, End, On Hold, Continue etc. |
CA Realtime |
| RTG Supervisor Message | The message from supervisor, to the Agent. | RTG |
| Summarize | Summary of the call (Used by Copilot UI and more.) | Summarization |
| VBTransactionEvent | VB Related Transaction Event | External Relay |
| VBCallEvent | VB Related Call Event | External Relay |
| Conversation Insights | Conversation Insights taken from Generative AI | Conversation Insights |
Outputs
Audio
none
Events
none
Remarks
Project Structure
- This node requires the output of a CA Realtime node for the most basic usage.
- RTG must be connected for Supervisor Messages only.
- Summarization must be connected for basic Summary.
The default project ca-online in Data Flow contains a ready to use RTN Connector node.
Supported flow types
Stream, Batch