---
title: "RTN Connector"
slug: "dataflow-nodes-rtn-connector"
updated: 2025-12-10T09:39:18Z
published: 2025-12-10T09:39:18Z
canonical: "docs.knovvu.com/dataflow-nodes-rtn-connector"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knovvu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RTN Connector

Integration node for the RTN (Real Time Notification) Service.

This node just works as a notifier. Whenever an event is inputted from [CA Realtime](/v1/docs/dataflow-nodes-conversational-analytics-ca-realtime), [RTG](/v1/docs/dataflow-nodes-rtg), and [Summarization](/v1/docs/dataflow-nodes-summarization) nodes, these events are formatted and sent to the Address defined in parameters. It uses SelfAddress to give RTN Service a Call-Back address for Update messages. 

## Parameters
|  <div style="width:120px">name</div> | description | <div style="width:220px">default</div> |
|---|---|---|
| Address | Address of the RTN service. | http://agent-web.sestek-ca/copilot/AgentService/api/v1/Notification/PushEvent |
| Data Flow External Address| This address needs to be changed in testing environments only | http://{PrivateIp}:{PrivateManagementPort}/|
| Agent Supported Languages| Semicolon separated list of agent's supported languages.| |
| Customer Supported Languages| Semicolon separated list of customer's supported languages| |
| Supports Language Identification| 'True' if the project supports language identification. | false|
| Send Debug Info| 'True' if the designer wants Copilot to be informed of every event and incident in the project. | false|


## Inputs

### Audio
&emsp;none

### Events
| name | description | known nodes that generate this event |
|---|---|---|
| [RTG State](/v1/docs/events#rtg-state) | Packed with self-address, and session information for Call Started - Call Stop events. | [CA Realtime](/v1/docs/dataflow-nodes-conversational-analytics-ca-realtime) |
| [RTG Scenarios](/v1/docs/events#rtg-scenarios)	 | Sends the scenarios once in the beginning of conversation. | [CA Realtime](/v1/docs/dataflow-nodes-conversational-analytics-ca-realtime) |
| [RTG Notification](/v1/docs/events#rtg-notification)	 | Notifications that the Agent will see. | [CA Realtime](/v1/docs/dataflow-nodes-conversational-analytics-ca-realtime) |
|[RTG Transcript](/v1/docs/events#rtg-transcript)	|Updates CA Conversation Status depending on Call State, can be ` Start `, ` End `, ` On Hold `, ` Continue ` etc.|[CA Realtime](/v1/docs/dataflow-nodes-conversational-analytics-ca-realtime)|
|[RTG Supervisor Message](/v1/docs/events#rtg-supervisor-message)	|The message from supervisor, to the Agent.|[RTG ](/v1/docs/dataflow-nodes-rtg)|
|[Summarize](/v1/docs/events#summarize)	|Summary of the call (Used by Copilot UI and more.)|[Summarization](/v1/docs/dataflow-nodes-summarization)|
|[VBTransactionEvent](/v1/docs/events#VBTransactionEvent)	|VB Related Transaction Event|[External Relay](/v1/docs/dataflow-nodes-external-relay)|
|[VBCallEvent](/v1/docs/events#VBCallEvent)	|VB Related Call Event|[External Relay](/v1/docs/dataflow-nodes-external-relay)|
|[Conversation Insights](/v1/docs/events#conversation-insights)	|Conversation Insights taken from Generative AI |[Conversation Insights](/v1/docs/dataflow-nodes-conversation-insights)|
|*Any |Any kind of event that isn't on the list above will be sent to Copilot if 'Send Debug Info' is set to 'True' |*Any|


## Outputs

### Audio
&emsp;none

### Events
&emsp;none


## Remarks  

### Project Structure

- This node requires the output of a CA Realtime node for the most basic usage.
- RTG must be connected for Supervisor Messages only.
- Summarization  must be connected for basic Summary. 
- Conversation Insights node can be used in place of Summarization for more in-depth insights.

<center>

![image.png](https://cdn.document360.io/9bca2910-6a3b-4224-9470-43f91f9a6d57/Images/Documentation/image-M9Q09W8C.png){height="" width=""}
</center>

The default project ca-online in Data Flow contains a ready to use RTN Connector node. 

### Supported flow types
Stream, Batch

## Release Notes

<div style="max-height: 200px; overflow-y: auto; overflow-x: hidden">
    <details>
        <summary> <strong> v4.6.0 </strong> </summary>
        <ul>
            <li>Added support for sending all events and incidents if 'Send Debug Info' is checked. </li>
        </ul>
    </details>    
<details>
    <details>
        <summary> <strong> v4.5.0 </strong> </summary>
        <ul>
            <li>Added language awareness.</li>
        </ul>
    </details>    
<details>
        <summary> <strong> v4.2.0 </strong> </summary>
        <ul>
            <li>Accepts and sends Conversation Insights, VBCallEvent and VBTransactionEvent to copilot interface.</li>
        </ul>
    </details>
    <details>
        <summary> <strong> v3.7.0 </strong> </summary>
        <ul>
            <li>Updated default Address.</li>
            <li>Now sends agent checklist related information as well.</li>
        </ul>
    </details>
    <details>
        <summary> <strong> v3.6.0 </strong> </summary>
        <ul>
            <li>Now sends agent channel index in start call as well.</li>
            <li>Now sends agent checklist related information as well.</li>
        </ul>
    </details>
    <details>
        <summary> <strong> v3.5.0 </strong> </summary>
        <ul>
            <li>Added Self Address Parameter for enabling call-backs.</li>
        </ul>
    </details>
    <details>
        <summary> <strong> v3.4.0 </strong> </summary>
        <ul>
            <li> Introduced Node.</li>
        </ul>
    </details>
</div>