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    About
    • 22 Dec 2023
    • 1 Minute to read
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    Contents

    About

    • Updated on 22 Dec 2023
    • 1 Minute to read
    • Contributors
    • Print
    • PDF
    Article summary

    Knovvu Virtual Translator is a solution to revolutionize real-time translation within Interactive Voice Response (IVR) systems for call centers, fostering seamless communication between callers and agents who speak different languages.

    Knovvu Virtual Translator leverages advanced Speech Recognition (SR) technology to detect and transcript the language spoken by callers. By processing the audio input, the Virtual Translator identifies the language being spoken, converts the speech to text, translates it to the desired language for the response, and generates a text-to-speech output. This means a significantly more efficient call center with the ability to serve in multiple languages.

    Key Benefits

    • Increased efficiency
    • Decreased call durations
    • Enhanced agent capabilty

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