| Document Number | Revision Number | Revision Date |
|---|---|---|
| KN. GU.18.EN | Rev11 | 02.02.2026 |
This document outlines the features available in Knovvu Virtual Agent (VA) and Knovvu Agentic AI packages.
1. Deployment
| Feature | Description | Knovvu VA | Knovvu Agentic AI |
|---|---|---|---|
| On-Cloud and On-Premises Availability | Deploy the platform in your preferred environment — choose cloud-hosted for rapid time-to-value and automatic scaling, or on-premises for complete data sovereignty and compliance requirements | ✅ | ✅ |
2. Core AI Platform
| Feature | Description | Knovvu VA | Knovvu Agentic AI |
|---|---|---|---|
| Multi AI Agents & Tools Orchestration Platform | Multi-agent orchestration with autonomous task planning and hierarchical agent delegation — each agent focuses on a specific task while multiple agents collaborate to accomplish complex goals. Seamlessly integrate external tools (CRM, ERP, APIs) and enable agent-to-agent handoff for end-to-end task automation | ❌ | ✅ |
| Knowledge Base (RAG) | Enterprise Retrieval-Augmented Generation with advanced RAG techniques — ingest corporate documents, FAQs, and policies with Intelligent Document Processing (IDP) for visually rich content (tables, forms, scanned PDFs) into a vector database. Leverage hybrid search (semantic + keyword) for precise retrieval. Deploy as a standalone Knowledge Base or enable AI Agents with the Knowledge Retrieval tool to generate accurate, grounded responses with minimized hallucination. | ❌ | ✅ |
| Input & Output Guardrails | Comprehensive AI safety controls for both customer inputs and model outputs — detect prompt injection, enforce content moderation, mask PII, ensure brand compliance, and block harmful outputs. Features on-the-fly PII masking with our 100% in-house built masking engine for complete data control and compliance. | ❌ | ✅ |
| AI Testing | Automated conversation testing with dual approaches: Agent-as-User to simulate realistic customer interactions and test agent responses against synthetic conversations, or test from real production conversations to validate with actual customer behavior. Catch regressions, measure accuracy, and ensure consistent agent performance and deploy with confidence. | ❌ | ✅ |
| Advanced Conversation Routing | Hybrid NLU + LLM routing — the best of both worlds. High-confidence matches execute instantly via NLU; ambiguous inputs get LLM-powered disambiguation with clarifying questions. Route complex intents to specialized AI Agents and hand back to NLU seamlessly when done. Reduces false fallbacks dramatically while protecting your NLU investments. Migrate from traditional VA to Agentic AI gradually, not painfully. | ❌ | ✅ |
| NLU-Based Conversational Flow Platform | Production-proven Natural Language Understanding platform for building deterministic, auditable conversation flows with precise intent recognition and entity extraction. | ✅ | ✅ |
| Advanced NLU Engine | State-of-the-art ML-powered NLU with high-accuracy intent classification, hierarchical entity extraction, spell correction, and contextual understanding. Feedback-driven learning from unmatched utterances continuously improves model accuracy. | ✅ | ✅ |
| Low-code Flow Designer | Intuitive visual drag-and-drop builder to design flexible conversation scenarios without coding. Create flows with nodes for questions, conditions, API integrations, and agent handover. Supports rich content outputs: quick replies, carousels, cards, location sharing, and dynamic buttons. Leverage reusable components (intents, entities, sub-flows) for faster development. Built-in simulator lets you test both chat and IVR experiences directly in the design screen before deployment. | ✅ | ✅ |
| Post Session Flow | Workflow automation triggered after conversations — auto-update CRM, create tickets, send surveys, trigger webhooks, and execute post-call processing without manual intervention | ❌ | ✅ |
| Multichannel Connectivity | Connect to customers across multiple channels like WhatsApp, Web Chat, Facebook, Telegram, Teams, SMS, IVR, and more from a single unified interface. Channel-agnostic design means build once, deploy everywhere. | ✅ | ✅ |
3. Language & Text Intelligence
| Feature | Description | Knovvu VA | Knovvu Agentic AI |
|---|---|---|---|
| Sentiment Analysis (Text) | Analyze conversation sentiment in real-time to understand customer satisfaction and emotional state | ✅ | ✅ |
| Language Detection (Text) | Automatically detect the language of incoming messages to route or respond appropriately | ✅ | ✅ |
| Realtime Translation | Translate conversations on-the-fly, enabling agents and AI to communicate with customers in their preferred language | ✅ | ✅ |
4. Security & Authentication
| Feature | Description | Knovvu VA | Knovvu Agentic AI |
|---|---|---|---|
| Manually Managed Email Accounts | Create and manage platform user accounts with email-based authentication | ✅ | ✅ |
| SSO (OpenID) | Enterprise Single Sign-On via OpenID Connect — integrate with Azure AD for seamless, secure access with existing corporate credentials. Simplify user management and enforce centralized authentication policies. | ✅ | ✅ |
| LDAP/LDAPS | Active Directory integration via secure LDAP/LDAPS — centralized user provisioning, group-based access control, and compliance with enterprise identity governance policies. | ✅ | ✅ |
| Data Masking | Flexible PII protection with two masking modes: Static masking permanently redacts sensitive data (credit cards, phone numbers, national IDs) in stored conversations for strict compliance. Dynamic masking preserves original data in database but masks on-the-fly when displayed in UI. User voice messages are also masked for voice channels. | ✅ | ✅ |
5. Generative AI Features
| Feature | Description | Knovvu VA | Knovvu Agentic AI |
|---|---|---|---|
| Utterance Generation | AI-powered training data augmentation — generate diverse utterance variations for intents in seconds, accelerating NLU development and improving model coverage. | ✅ | ✅ |
| LiveChat Summarization | Auto-generated conversation summaries during live agent handover — agents instantly get full context without reading entire chat history, reducing average handle time and improving resolution quality. | ✅ | ✅ |
| Reporting Summarization | On-demand conversation summaries — generate concise summaries of completed conversations anytime for CRM logging, post-call review, or quality assurance. | ✅ | ✅ |
| Response Suggestion | AI-powered response enhancement to generate alternative phrasings, improve tone, and multiply static response variations for a more natural, engaging conversation experience. | ❌ | ✅ |
| Generative Agent Design | Design conversational agents using natural language prompts instead of rigid flow structures and let AI automatically generate relevant intents and utterances. | ❌ | ✅ |
| Generative Coding Assistant | AI-powered code generation for flow development — generate JavaScript code blocks, debug issues, and build custom logic with natural language prompts directly within the flow designer. | ❌ | ✅ |
| Ask LLM | Direct access to LLM capabilities within conversation flows for dynamic, context-aware responses. Supports structured output (JSON) for seamless integration with downstream logic and API calls | ❌ | ✅ |
6. Add-On Features
These features are available as paid add-ons.
| Feature | Description | Knovvu VA | Knovvu Agentic AI |
|---|---|---|---|
| Data API Access | Automated daily exports of conversation data and audio recordings — hourly generated reports and audio files with API access for on-demand retrieval. Power your BI dashboards, feed custom analytics pipelines, and meet legal compliance requirements for conversation archiving. | ✅ | ✅ |
| Outbound Calling | Proactive voice outreach — initiate automated outbound calls for appointment reminders, payment notifications, surveys, and campaign calls. Scale your outreach without manual dialing. | ✅ | ✅ |
| Sestek-provided LLM Keys | Use Sestek-managed LLM API keys for generative AI features without bringing your own keys | — | ✅ |
| Third-party TTS | Integrate premium text-to-speech providers (e.g., ElevenLabs, Azure) for enhanced voice quality | ✅ | ✅ |
| Private LLM / 3rd Party Engine Connector | Bring Your Own Model — connect private LLM deployments, fine-tuned models, or third-party AI engines for complete control over AI capabilities and data privacy. | — | ✅ |