Five9-Knovvu Biometrics Integration Configuration

  • Updated on Aug 1, 2025
  • Published on Nov 8, 2024
  • 2 minute(s) read
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Warning

This is an internal document and is for Sestek employees only, and will not be accessible if shared with other parties.

Five9 Configuration Steps

In order for a customer to use the Five9 integration, this integration must be defined for the customer's tenant.

As the first step, the admin needs to login to the desired environment as a host and enable the Five9 feature for the tenant who will use this integration.

  1. Login as host.
  2. Enter the Tenants page under Saas.
  3. Next to the desired tenant's name, click on the Actions button and then Features.
  4. Five9 integration feature can be seen on the opened page and should be enabled here.

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One the integration is assigned to the tenant, the admin should make the required settings on tenant's side.

  1. Login as the tenant.
  2. First step is to create the credentials required for Data Flow. The VB credentials will be created as follows.
  3. Enter Credentials under Data Flow.
  4. Click on New Credential to create VB credentials.
    • Enter Name, VB Api ClientId and VB Api Client Secret generated while creating this tenant in VB. If you do not know tenant's VB information, you may contact salesoperation@sestek.com.
    • Token Service Address should be https://{{environment name}}.{{tenant}}.vb.devops.sestek.com.tr/connect/token
    • Grant Type should be client_credentials
    • Scope should be votg-api

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Once credentials are created admin should edit the project used for the integration.
10. Enter the relevant Data Flow project. The project used for Five9-Knovvu Biometrics integration is vb-realtime.
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  1. Enter VB Realtime node.
    • Address should be the devops address for the VB environment being used.
    • Pick the VB credential created in the previous steps as Credential id
    • Add the language models that is required for the customer.

    Do not forget to edit both VB Realtime nodes in the project.

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As the final step, the tenant's Five9 information should be entered in the Settings page.

  1. Go to Settings page under Administration. The information that needs to be entered for the Five9 integration to work can be seen below under the Five9 Integration tab in the Integrations column.
    • Client Id, Client Secret, Organization Id, Organization Name, Group Id, Group Name are the customer's Five9 information and should be transmitted by the customer.
    • Source Name should be the name of the project e.g. vb-realtime
    • Product should be VB
    • VB Tenant Id and VB Skill ID are the credentials used to access Knovvu Biometrics' APIs created by the sales operations team.
    Warning

    VB clientID must be as Customer.

    • Region is the user's Five9 region.
    • VB License Credential is the VB credential name created in previous steps.

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To learn about Five9 settings used for testing purposes, please contact marketplace@sestek.com or check Marketplace Integrations team's tfs board.

Once all these steps are completed, Five9-Knovvu Biometrics integration is ready to be used by the customer.