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    Genesys Settings (for Audio)
    • 03 Jul 2025
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    Contents

    Genesys Settings (for Audio)

    • Updated on 03 Jul 2025
    • 1 Minute to read
    • Contributors
    • Print
    • PDF
    Article summary

    Warning

    This is an internal document and is for Sestek employees only, and will not be accessible if shared with other parties.

    In order to provide the integration between Knovvu Virtual Agent and Genesys Cloud CX, the necessary configuration settings described below must be completed.

    Genesys Admin Portal Settings

    Enabling Genesys Audio Connector

    1. The steps required to configure Genesys Audio Connector mentioned in Genesys documentation should be completed: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/

    2. Once Genesys Audio Connector is added in Genesys environment, this is how it will look like:

    image.png

    1. In the Configuration tab, the websocket endpoint of Sestek Audio Connector should be entered. This information should be sent to the customer from Sestek.

    image.png

    1. In the Credentials tab, API Key and Client secret values should be entered. This information should be sent to the customer from Sestek.

    image.png

    For SESTEK:

    Check the internal configuration document to learn how to receive API Key and Credential information.

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