---
title: "Version 3.13"
slug: "knovvu-va-version-313"
updated: 2025-10-28T06:06:03Z
published: 2025-10-28T06:06:03Z
canonical: "docs.knovvu.com/knovvu-va-version-313"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knovvu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Version 3.13

## Version 3.13
### 28 October, 2025

### Enhancements

#### VA

* **Dashboard Structure Change:**
The Virtual Agent dashboard has been reorganized into two categories for improved clarity. Charts are now grouped under Business Metrics and Intents, with category selection made through a horizontal navigation bar at the top of the page.

* **New Dashboard Graph for "Resolution Type:**
A new "Resolution Type" pie chart has been added to the Business Metrics category on the dashboard. The chart displays the percentage distribution of three resolution types across all sessions: Self-service, No Customer Interaction and
Live Agent Handover.

### Improvements

#### VA
* **Conversations Filter Improvement:**
A Duration filter has been added below the Date filter, allowing sessions to be filtered by total duration from 0 to 3600 seconds. 
A Resolution Type filter has been added to the Channels filter with three options: Self-service, Live Agent Handover, and No Customer Interaction. 

* **Exporting ElevenLabs TTS from Conversations Page:**
ElevenLabs TTS audio files can now be played from Conversations page exports.

* **Minor UI Improvements:**
Several minor improvements have been made to the user interface to enhance user experience and usability.

* **Minor Bug Fixes:**
Various minor bugs have been addressed to improve overall system stability and performance.