Nice Settings

The webhook needs to be updated on the Nice Studio script created for this project. In the studio>script, the "Rest API Action" widgets need to be updated. The service address needs to be the webhook address where the events will be received. Additionally, the following values need to be added to the "Parameter" field:
{"agentId" : "{global:agentId}",
"queueId":"{__skill}",
"conversationId": "{__contactuuid}",
"ani":"{global:e164ANI}",
"dnis":"{global:e164DNIS}", "state":"hold","
organizationId":"11ef9df3-35d1-7d30-9077-0242ac110005"}

This needs to be updated for all instances of "Rest API Action" widget in the script.

The Agent Assist widget needs to be configured as well. Click on the Agent Assist widget and select the "Open Editor" button.

This opens a separate window for Agent Assist. Click on the "Configurations" tab.

• In the "Participants" field, select "Patrons only".
• In the "Audio Relay Endpoint" field, add the endpoint for the stream.
• In the "Audio Relay Endpoint Authorization Header" field, write "Sestek".
• The "Configure Parameters" needs to be filled as shown below.