RTG

Integration node for RTG Live Listen. Via receiving audio from the project, the audio can be listened to in real-time on Conversational Analytics RTG Dashboard.

Parameters:

Inputs

Audio:
One Channel Audio Input

Events:
none

Outputs

Audio:
none

Events:
none

Remarks :

Requirements :

Project Requirements
The project that the RTG node will be working in needs to have a working CA Realtime node. Since CA Realtime informs the CA of the call's state, the only way to know if a call has started is by having CA Realtime node in the project.
The RTG Node can be added by directly connecting the audio outputs of the Distributor node in the "ca-online" default project to make the input audio reach the RTG Node unmodified. In this case it is important to make sure the audio is connected from Channel switch to the Distributor.

"StartMessage" requirements

"StartMessage" should contain

• All fields that are required by the CA Realtime node.

  {
    "CallProperties": 
    {
      "ExternalId":"", // string 
      "UserProperties":
      {
        "AgentName":"",     // string
        "DeviceId":"",      //string
        "ExternalId":"",    //string
        "PbxAgentId":""     //string
      },
      "CustomerPhoneNumber": "",    // string 
      "Direction": 1,               // integer 
      "CallerNumber":"",            // string 
      "CalledNumber":"",            // string
      "CallStartTime":""            // ISO 8601 DateTime formatted string
    },
    "Settings":
    {
      "ChannelTags": 
      [
        "a_tag_for_channel_0",                          //string seperated by "," or ";"
        "a_tag_for_channel_1;another_tag_for_channel_1" //string separated by "," or ";"
      ]
    }    
  }

"StartMessage" example

  {
    "CallProperties": 
    {
     "ExternalId":"a_valid_call_id",
     "UserProperties":
      {
        "ExternalId":"a_valid_external_id"
      },
      "CallStartTime":"2022-10-31T09:00:00Z"
    },
    "Settings":
    {
      "ChannelTags": 
      [
        "agent",
        "customer"
      ]    
    }
  }

Detailed Workflow
After starting a call, One can press the "Play" button on RTG Dashboard to open the transcripts window and start listening right away.

The transcripts window also has a play button that can be used the same way.

Supported flow types: Stream, Batch