---
title: "Version 4.20"
slug: "rtg-version-420"
updated: 2024-09-10T08:42:26Z
published: 2024-09-10T08:42:26Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knovvu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Version 4.20

### June 26, 2024

### Enhancements

**Dashboard for Chat-type Conversations:** The most recent enhancement broadens the solution's support to include multi-channel interactions including both voice and text channels. The updated dashboard enables supervisors to manage multiple chat-type conversations of the agents simultaneously, enhancing efficiency and response times. This improvement ensures a seamless and effective customer support experience across various communication channels.

### Improvements

**Minor UI Enhancements:** Several minor improvements have been implemented to enhance the user interface for a better user experience.

**Minor Bug Fixes:** Various minor bugs have been addressed to improve overall system stability and performance.