---
title: "Version 4.26"
slug: "rtg-version-426"
updated: 2024-10-03T11:06:33Z
published: 2024-10-03T11:06:33Z
canonical: "docs.knovvu.com/rtg-version-426"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knovvu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Version 4.26

## Version 4.26
### September 18, 2024
### Enhancements
**Enhanced Scenario Activation and Automated Wrap-Up with Virtual Agent (VA) Integration** 
Real-Time Guidance (RTG) now utilizes Virtual Agent's (VA) flow and intent detection for smarter scenario activation, replacing the basic full-text search method for more accurate and context-aware triggers. Additionally, agents can now interact with VA as a personal assistant by asking questions or performing tasks through text, streamlining their workflow. The post-interaction wrap-up process is also automated, generating a summary of customer requests and agent actions through transcript analysis via Knovvu VA, allowing for faster and more efficient completion of interactions.

**Expanded Knowledge Sources for Generative Q&A**  
The Real-Time Guidance (RTG) system's Generative Q&A feature now includes both Knovvu and Genesys knowledgebases as information sources. This enhancement provides access to a broader and more reliable pool of knowledge, ensuring more accurate and comprehensive answers. The integration aims to improve the quality of responses to user queries.

### Improvements
**Minor UI Enhancements:**
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

**Minor Bug Fixes:**
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.