Version 1.60

Release Date : 10 June 2023

Breaking Changes!

1. ENHANCEMENTS

1.1. Knovvu VA

• Knovvu VA is integrated with a 3rd party TTS service (Microsoft Azure), so customers will have the chance to choose any provider they want.
• Alotech Live Chat is integrated with Knovvu VA. Under Integrations/Services, integration can be added to the project.
• New pre-built templates are created and existing ones are updated with more intents.

2. IMPROVEMENTS

2.1. Knovvu VA

• TestChat data will not be seen on the Dashboard from now on, so only the real data can be analyzed.
• VA/ML/LC - Change log is updated at Wiki for Sprint 54 & 56 & 58.
• When a service/channel integration is created by host, a different icon is used on the project edit page. ("fa fa-gear" is replaced with "fa fa-regular fa-eye”.
• Wording is changed at the “+ Add Entity” button to “+ Entity”.
• Color of some nodes is changed. (HTTP, Start, End)
• When an entity is wanted to be edited, it can be done now by directly clicking the name of them instead of the edit button.

2.2. Knovvu Live Chat

• When a new chat is started or the agent is not on the page, a notification appears on the browser’s tab like "(#) - Live Chat" and an audible warning is given.

3. KNOWN ISSUES – FIXES

3.1. Knovvu VA

• When Custom Data and Condition nodes are saved empty, an internal error was taken.
• Even though a project is deleted, it was shown in the project filter with Project ID on the Dashboard.
• Palette version info was not shown when a project is imported and then exported.
• VB node’s output was connected to somewhere wrong rather than default port.
• "Service Response Timeout Duration(sec)" could not be saved on the HTTP node.
• Deleted project data was continuing to be shown on the Dashboard/Fallback Messages.
• The red frame was displaying even though the nodes were not saved.
• When a system entity is selected and the name is edited, “Save” button was passive.
• The red frame of the headers area of the HTTP node did not merge in the corner.
• HTTP and Lister Filter node logs were not seen twice in the logs.
• When a new VA is trained and added to the project, it seemed a warning in the TestChat even though the node areas were full.
• Code tab looked empty when a Webchat is integrated with a project and WebChat page wanted to be edited.
• VB service could be deleted on the Services page even though it was in use.

4. LEGACY PRODUCT

• ND – API documentation is created for IVR integration.