Version 1.62

Release Date: 04.07.2023

1. ENHANCEMENTS

1.1. Knovvu VA

• Knovvu VA is integrated with Uneeq, so Avatar can be used within the projects.

2. IMPROVEMENTS

2.1. Knovvu VA

• The 'Ask Missing Slot' node was added to the project flow.
• The Banking Prebuilt has been updated.
• The Alotech icon has been changed to .
• The ellipsis icon next to the intents has been replaced with a delete icon

3. KNOWN ISSUES – FIXES

3.1. Knovvu VA

• User utterances that did not match any intents coming through Webchat were causing issues where they couldn't be clicked twice in the bar on the dashboard screen.
• In the Live Chat integration, the parameter names appearing on the page were displayed as compound words.
• In the left panel, the panel containing the nodes allowed deleting a node by clicking on it and clicking on the delete button.
• The rule of not including integrations when importing/exporting a project was not being followed by Live Chat.
• When attempting to remove a service which is integreted to multiple projects, the error message was being repeated multiple times.
• When the language of the project was changed, the SR/TTS language settings associated with the project were displaying the ID instead of the name.
• The intent trend graph on the dashboard was getting an error message after the graph had been displayed.
• An internal error was occurring when opening the Live Agent node.
• Some of the conversations that expected to be listed were not appearing on the Conversations page.
• An error was occurring when performing a search in the Premium Reporting Settings section.
• An error was encountered when performing a search in the Claim Types section under Administration in the host tenant.