Version 1.70
  • 17 Nov 2023
  • 2 Minutes to read
  • Contributors
  • PDF

Version 1.70

  • PDF

Article summary

Release Date: 30.10.2023

ENHANCEMENTS

Knovvu VA

  • It is now possible get files in addition to text or sound messaged from end-users! This way files from en-users can be sent to the 3rd party services or LiveChat and a better comunication with the users can be maintained.
  • A new node is added to the node palette: Attachment Node! With this node, files from the end-user can be received and users can send files only if the node is used in flow.

IMPROVEMENTS

Knovvu VA

  • While naming the tenants, some constraints have been brought and, only lowercase "a-z", "0-9" and "-" are allowed and the name cannot start or end with "-".
  • Attachment support is added to WebChat and TestChat channels in order to benefit from receiving files from end users.
  • New prebuilt entity (VinNumber) is added.
  • The used OpenAI models for summarization and utterance generation in updated in order to get better results.
  • At the Premium Reports page when hovering on the graphs, tooltips and scroll button now appear.
  • Due to the change in API structure of Twitter, we do not support the integration anymore. Thus, it is removed from the Integrations page.
  • Arabic UI translation improvements have been done.
  • Line design is changed in the flows in order to follow and observe the flows more easily. The lines connecting two nodes will come as a direct line without having corners. And when clicked on the eye button, line details (e.g. false, confirmed, denied) can be seen for condition and confirmation nodes

FIXES

Knovvu VA

The listed issues below have been fixed.

  • At the conversations page, previous summary in the next conversations after the conversation summary has been generated was written.
  • In the Eclit environment, it is seen that some services are written double at the "about" section.
  • When a conversation did not have a summary before and after the summary is genarated and exported immediately, summary did not show up in the exported file.
  • Sorting by modification date was not working properly.
  • While creating the project, there was a defect found on the page of the created WebChat.
  • SSL connection error was taken when using SR in Eclit environment.
  • Some tooltip wordings have been fixed.
  • Some English wordings was appearing in the Turkish UI.
  • The 'Customer Sentiment' title was not aligned on the same line at the Conversation details page.
  • Sending text with an attachment was not allowed in the webchat.

Was this article helpful?

What's Next
Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.