Version 1.72

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Release Date: 30.11.2023

We're revolutionizing the functionality of Project-VA! Instead of maintaining separate pages for projects and Virtual Agents (VAs), we're streamlining the process. Now, upon creating a project, VAs in the corresponding language will be automatically generated, eliminating the need for additional manual steps. Additionally, there's no longer a necessity to create VAs separately or add them to projects afterward.
These updates come with the following changes:

Each project will have a single VA generated for each language. It's no longer possible to create multiple VAs in the same language within a project.
VAs will always be associated with a project. There won't exist any orphaned VAs without a project to be linked to.
Likewise, a project cannot exist without a corresponding VA. Every project will be seamlessly paired with its relevant VA, ensuring a cohesive connection between the two.

Our project page's layout is now much more user-friendly! Displaying information in cards allows project details to be seen at a glance, while achieving a modern look. Within these project cards, it's possible to view the project name, channel/service icons, modified/published date, and written description.
Two new project languages have been added. Now, you can create, interpret, and provide the best service in Dutch and French as well.
Our new response type is now live! The ability to send messages in file format to end users has been added. The maximum document size is 5MB, and up to a maximum of 5 files can be sent consecutively. Sending images and documents has become much easier this way.

Within each tenant and upon the creation of the initial tenant, a default 'hello world' project has been created, serving as an example for users to reference and follow.
To enhance the user experience, small UI/UX changes have been implemented.
The pentest findings have been resolved.
When selecting Microsoft as the provider in the integrations/services section, the default format has been updated to 'riff-8khz-16bit-mono-pcm'.
At the Premium Reports page when hovering on the graphs, tooltips and scroll button now appear.
Due to the change in API structure of Twitter, we do not support the integration anymore. Thus, it is removed from the Integrations page.
Arabic UI translation improvements have been done.
Line design is changed in the flows in order to follow and observe the flows more easily. The lines connecting two nodes will come as a direct line without having corners. And when clicked on the eye button, line details (e.g. false, confirmed, denied) can be seen for condition and confirmation nodes

The listed issues below have been fixed.

There was an error while importing the project file.
When switching back and forth between notifications and the project page, the headers were disappearing.
When adding synonyms, two methods are provided: using a comma or pressing 'Enter' after each word. However, in Arabic, the key equivalent to the comma is also a letter, causing issues. Therefore, the comma-separated method was removed exclusively for the Arabic language
The 'login with this tenant' accessed on the host screen was not enabling access to the tenant.
After selecting Arabic as the interface language, it was observed that the language did not change to English or Turkish when attempting to switch.
When a Live Agent typed a message and then exited the page without sending it, it still appeared as 'typing' to the customer.
Under the conversation details page, on the line showing the customer journey, when there were many messages, the circles representing the messages were overlapping and sentiment icons were not centered.

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