Version 1.86

Version 1.86

13 June, 2024

Enhancements

• Language Detection in Voice Channels:
  We now offer the capability to detect customer language in voice channels. Our innovative design sends the Speech Recognition (SR) output to a text language service. The user's voice input is captured in the 'LastUserLanguage' variable, enabling management of language-based flows right from the interface. Experience effortless and precise customer engagement with our advanced language detection feature!

• LiveChat Hub:
  The VA has facilitated the easy selection and integration of live chat from different companies. Thanks to this feature, integration with third-party live chats has been made possible with minimal effort.

• Response Management Page:
  A page has been designed where we can view customer responses on a single page. On this page, responses within nodes can be searched, edited either collectively or individually, and various filtering operations can also be performed.

Improvements

VA

• Giving ID to Responses:
  An infrastructure has been implemented in which responses are given IDs in the background to indicate which node they belong to within which flow.

• Session End Notification
  Notifications are sent when the session ends in VA. The session may have ended due to a session timeout, end of conversation, or exiting from the exit node. This notification is made in the project's main language. On the VA side, the message 'Your session has been terminated.' is displayed.

• Translation Service:
  Translation service has been added to integrations.

• New OpenAI Models:
  New OpenAI models have been added to dropdown box. Models are: gpt-4o, gpt-4-turbo, gpt-4-turbo-preview

• Minor UI Improvements:
  Several minor improvements have been made to the user interface to enhance user experience and usability.

• Minor Bug Fixes:
  Various minor bugs have been addressed to improve overall system stability and performance.

LC

• Session End Notification
  Notifications are sent when the session ends in LC. This notification is made in the project's main language. On the LC side, the message 'Live Chat session has been terminated.' is displayed.

• Transferring a Conversation
  A live agent can now transfer an ongoing conversation to another live agent thanks to recent developments. If the agent is unable to handle the conversation or if the user has an additional request, the agent can use the transfer feature to assign the conversation to another agent who can meet these requirements.

• OpenIddict Migration:
  The migration to OpenIddict from Identity Server libraries in the Live Chat product has been completed.