Version 2.5

Version 2.5

20 March, 2025

VA

Enhancements

• Separating Gen&A Settings from Add-On AI Features Setting:
  GenQ&A settings are separated from other LLM task settings, allowing different models to be used for each. This enables the use of an advanced model for GenQ&A while opting for a cost-effective model for simpler tasks, reducing unnecessary configuration visibility.

Improvements

VA

• GenQ&A Extending Chat History:
  GenQ&A now considers a larger portion of the conversation history when processing user queries, allowing the LLM to provide more contextually accurate and relevant responses.

• Sharing Hummingbird Across Different Environments for Outbound:
  Hummingbird can now be used in different environments without handling complex token management in Outbound Call Management. The Outbound Call Trigger API request body now includes AccessToken and BaseUrl, allowing Hummingbird to use the token for triggering sessions and sending call results to Outbound Manager.

• Adding New Providers to LLM Configurations:
  Virtual Agent supports configuring different LLM providers, API keys, and models for various tasks or Agents, allowing cost optimization and performance improvements. Additionally, Groq and Together AI providers and models have been added.

• GenQ&A Typing Indicator:​
  WebChat and TestChat users will now see a typing indicator while the Gen QA node is generating a response, providing users with a clearer indication that the system is actively processing, thus improving the overall user experience.

• Webchat Start Button Logo Change:​
  Users can change the logo of the webchat launcher button, providing more customization options for branding and user experience.

• Binary Data Context Improvements:​
  The Ask Attachment node only allows binary data as context input, ensuring proper data handling. Additionally, an in-node explanation has been added to clarify how the context should be used.

• Minor UI Improvements:
  Several minor improvements have been made to the user interface to enhance user experience and usability.

• Minor Bug Fixes:
  Various minor bugs have been addressed to improve overall system stability and performance.

LC

• Adding New Columns To Agent Reporting Page:
  The LiveChat Reporting Page now includes two new metrics to enhance operational analysis:
  "Avg. Time Before Chat Closure" and "Avg. Queue to Agent Assignment".
  These metrics are compatible with the date filter, support column sorting, and can be refreshed using the Refresh button. The UI is updated to align with the existing design.