Enhancements
- Automatic Evaluation Results Page: The results of the automatic evaluations have been seperated from the manuel and hybrid evaluations. As a result, the users are enabled to get the manuel evaluation results without filtering from the others.
- New Mixed Model: Mixed Model - 3 for Arabic and English has been added.
- ISCII Support for Indic Scripts
Improvements
- Adding caching to AQM dashboard tabs.
- Average customer sentiment has been added to the GET Conversation API response.
- Supported Audio formats have been added to the API documents.
- Removing Languages and Claims Pages.
- Removing Max slience beginning and end durations from the statistical comparison and analysis pages.
- Bug fix: Showing premium reports settings when the related feature is deactive.
- Bug Fix: Impersonation logging does not show the user name.
- Bug Fix: Evaluation resulr notifications appear blank.
- Bug Fix: Showing correct state for customer sentiment on statistical comparison and analysis pages.
- Minor bug fixes.
Known Issues
- Bug: Created departments via API are deactive.
- Bug: Users can be included to the deactive departments
- Bug: Link view for word type real-time notifications.
- Bug: Open AI Inferance problem.