Version 4.15

Enhanced Categorization with "Not Matching" Condition:
Users can now refine categorization by incorporating the "not matching" condition, enabling more precise category creation.
Improved User Selection for Assignments:
A new user selection tool allows users to easily select multiple individuals from various user groups or departments for assignments.
Exporting Automatic Evaluation Results to Excel:
Users can now export automatic evaluation results to Excel for further analysis and reporting.
Inclusion of Evaluation Comments in Excel Exports:
Evaluation comments are now included in Excel exports, providing additional context and insights for analysis.
RTG Supervisor Dashboard:
Supervisors can view their agents' status, track duration of conversations, customer sentiments, and transcripts of conversations on one page in real-time.
Generating RTG Scenarios that Attached Data is Monitored:
A scenario that attached data (queue) parameters are monitored can be generated and more than one lookup (value) can be selected for attached data and the scenario.
RTG Agent Application:
Agents have access to a widget for observing customer sentiment, moments and actions.

Minor UI Improvements:
Several minor improvements have been made to the user interface to enhance user experience and usability.
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance.