Version 4.9

Enhancements

Enhanced Structure for Interval Category Items: The structure for interval category items has been upgraded, utilizing a Word-based system instead of duration-based. Word count adjustments can now be made from settings across various channels, providing increased flexibility.
Integration of Interval Category Item in Near Queries: Interval category items are now enabled in near queries, expanding their functionality and applicability.

Enhanced Channel Selection in Text-Based Category Item: The addition of "All" as a channel selection option in text-based category items allows the capture of phrases spoken by both agents and customers, providing a comprehensive overview.

Increased Limits in Categories Management: The limitations on categories have been revised, offering more flexibility. Users can manage the number of items within a category or the total active number of categories in accordance with their subscription level:
Basic: Max categories - 250, max text items/category - 75.
Standard: Max categories - 500, max text items/category - 150.
Premium: Max categories - 700, max text items/category - 250.
Choose the plan that best suits your organization's needs.

Enhanced Evaluation Results Filtering: Evaluation results can now be filtered based on passive evaluators.

Conversation Filtering: Conversations can be filtered based on passive agents and departments.

New Endpoint for User Validation Status: An endpoint has been introduced for integration purposes, allowing the modification of user validation status, ensuring more seamless integrations.

Additional Category Item - Called Number: A new category item, "Called Number," has been included, enhancing data categorization capabilities.

Inclusion of Conversation Duration in Evaluation Results Excel: Conversation duration is now incorporated into the evaluation results in Excel format, offering more comprehensive insights.

Improvements

• Sorting the conversations according to the automatic evaluation score
• Adding information to the language selections in initial settings.
• Improving the filtering features affected by the conversation types.
• Time span has been added in Kibana to trace data masking processes.
• Number of the prometheus events with the levels has been added to trace number of the alerts considering the levels.
• Minor UI Improvements
• Minor bug fixes