Version 5.1

Version 5.1

January 21, 2025

Enhancements

Static Redaction
Static redaction has been implemented to redact specific data fields consistently across all conversations. This feature ensures that sensitive information is permanently hidden, enhancing data privacy and compliance.

Advanced Options for User-Defined Categories in Email Conversations
'Advanced options' have been added to user-defined categories specifically for email conversations. This feature allows for more detailed and flexible configuration of categories, improving the accuracy and relevance of categorization in email communications.

Assigning a Lookback Period for Categories
A lookback period can now be assigned to categories, optimizing resource usage by focusing on a defined timeframe of conversations. Users can set this period to specify the range of past conversations to be included in the categorization process, ensuring relevant and efficient data analysis while reducing unnecessary processing of outdated data.

Categorization and Sentiment Analysis of Email Conversations
Email conversations are now subject to categorization and sentiment analysis, providing insights into the content and emotional tone of emails. This update helps in better understanding and managing customer communications.

Wildcard Usage in Attached Data Filter
Support for wildcard usage in the attached data filter has been added, allowing for more flexible and broad filtering of data based on patterns. This feature simplifies the process of managing and analyzing large datasets with varied formats.

Directing Conversations from List of Phrases in the Category
Conversations can now be directed or filtered based on a list of phrases associated with a category. This feature enhances the precision of category-based conversation analysis by leveraging specific phrase matching.

Improvements

Replacing "Date" NER Entity with "SrDate" Entity
The "Date" NER (Named Entity Recognition) entity has been replaced with a more specific "SrDate" entity. This change improves the accuracy of date-related data extraction by aligning it with more contextually appropriate recognition criteria.

Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.