Version 5.9

Version 5.9

May 23, 2025

Enhancements

AI Insights in Conversation Details
AI-generated insights are now displayed directly within the conversation details. This provides users with contextual intelligence and faster understanding of conversation quality and patterns. This an improvement on summarization feature of the product. Users can see possible Non-FCR results and agent actions for a single conversation.

LLM Gateway for GenAI Categories & Ask GenAI
A new LLM Gateway has been introduced to streamline interactions for GenAI category generation and Ask GenAI queries. This improves performance, scalability, and integration consistency.

Separate Login Emails from Other Emails
System-generated login-related emails are now managed separately from other email types. This separation enhances clarity in communication and allows more focused email monitoring.

Editions with AQM
Support for Editions now includes AQM (Automated Quality Management) configurations. This allows tailored AQM features per edition to better match customer requirements.

Get Audit Logs
A new endpoint is available to retrieve audit logs, providing detailed tracking of user and system actions. This supports better traceability and compliance.

Get Security Logs
Security logs can now be accessed via a dedicated endpoint, offering visibility into authentication and authorization events for enhanced security monitoring.

Improvements

Adding UniqueID Filter to GetCalls Method
The GetCalls method now includes a UniqueID filter, allowing for more precise call retrieval and improved troubleshooting capabilities.

Change Conversation Time to Conversation Duration
The label “Conversation Time” has been renamed to “Conversation Duration” for improved clarity and accuracy in reporting.

Translation Settings UI Refactor for OpenAI
The UI for translation settings has been updated to improve usability and support for OpenAI configurations. This simplifies management and enhances user experience.

LLM API Keys Encryption & Decryption Process on DB
Encryption and decryption mechanisms for LLM API keys have been implemented at the database level. This ensures secure handling of sensitive credentials used in GenAI features.

Adjusting "Conversation.ChatViewThreshold" to Prevent Unnecessary Dialogue Splitting
The chat view threshold has been optimized to reduce unintended dialogue splitting. This improves the readability and continuity of chat-based conversations.

Redesigning MINIO Folder Structure
The folder structure in MINIO has been reorganized to improve data accessibility and management. This change supports more efficient storage and retrieval operations.

Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.