Agent Application

Knovvu Virtual Translator agent application is designed to facilitate real-time translation, offering instant communication and transcription capabilities. Agents can effortlessly engage with customers in their preferred language, ensuring clarity and understanding. By streamlining the conversation process and enhancing customer satisfaction, our app empowers agents to deliver exceptional service, fostering stronger connections and driving business success.

Set the Status

The user can select their status from the menu by clicking on the user icon. When a status other than "Available" is chosen, the system prevents any incoming calls from being routed to the agents. However, when the status is set to "Available," agents become active to receive calls. At this point, a message displaying "Waiting for Calls" promptly appears on the screen, indicating that the agents are ready and awaiting incoming calls.

Enable the Translation

Once a call is received, the phone number and Call ID fields are automatically filled. Simultaneously, a button emerges on the application screen. Agents can activate translation by simply clicking this button, initiating the translation process seamlessly.

Transcription Display

Agents can see and track real-time speech transcription displayed directly on the screen, making it easier for them to follow along with the conversation.

Application Settings

Within the settings menu, users have the flexibility to toggle the visibility of customer details and agent messages. Additionally, they can opt to listen to either the original or translated voice of the customer. Notably, some agents may choose to prioritize the original voice, as nuances and emotions can sometimes be lost in translation. It's important to note that this preference must be set before incoming calls are received.
Lastly, there is an area where the agents input their extension numbers, ensuring that calls are accurately routed to the appropriate agent.