Features
- 15 May 2024
- 1 Minute to read
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Features
- Updated on 15 May 2024
- 1 Minute to read
- Contributors
- Print
- PDF
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| Feature | Description |
|---|---|
| Seamless Conversation Flow | In scenarios where both parties understand each other's language, the systems demonstrate intelligent adaptability. The Translator seamlessly steps back, allowing for a natural conversation flow without unnecessary translation. |
| Enabling the Virtual Translator | Virtual Translator is not activated right away! The virtual translator starts translation right after the agent activates the translation mode by either clicking a button or dialing an extension. |
| Instant Language Recognition | By directly rooting the translator to the IVR system, dependency on resources is eliminated, less agents can be hired with different language skills, the virtual translator takes the stage to detect the language spoken by caller rather than expecting an agent to understand it. |
| Multilingual Service | The technology aids in serving a diverse international caller base, facilitating global market expansion and strengthening caller relations, ultimately revolutionizing call center operations to be more caller-centric, efficient, and globally accessible. |
| Collecting Previous Customer Speech | Customer speech before the translation is activated is collected and stored. This ensures that no critical information is lost before the translation. |
| Hearing Music During Translation Process | During the time intervals while the translation processing is occurring, the caller and the agent alternatively hear music, which helps make a better experience for the two parties. |
| Option to Hear the Customer’s Original Voice | The agent has control of how they would like to use the text-to-speech (TTS) module. For example, the agent might want to listen to the caller’s original voice and use the Virtual Translator as just a transcribed text displayed on the screen, or they might prefer to hear the synthesized voice of the customer. |
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