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- 04 Oct 2024
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About
- Updated on 04 Oct 2024
- 2 Minutes to read
- Contributors
- Print
- PDF
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Voice Biometrics—also referred to as speaker recognition—analyzes the unique physical and behavioral traits of an individual's voice to create a voiceprint. This voiceprint is then used for identity verification. In a world where traditional methods like passwords, PINs, and one-time passwords (OTPs) are becoming increasingly vulnerable to breaches and cyber threats, voice biometrics offers a powerful, secure, and efficient alternative.
Knovvu Biometrics harnesses cutting-edge Deep Neural Networks (DNN) to perform real-time voice authentication in live customer interactions. This ensures quick, seamless, and secure verification regardless of the user’s language, accent, or speech content. Whether through live agent engagements, IVRs, virtual agents, or mobile apps, Knovvu Biometrics accelerates the authentication process and enhances both security and user experience.
Knovvu Biometrics: A Game-Changer for Contact Centers
Non-Streaming Scenarios
The Knovvu Biometrics API allows for flexible deployment by supporting pre-recorded audio files, enabling integration into a wide variety of customer service environments where real-time streaming may not be required, such as automated self-service systems, chatbots, and more.
Acronyms and Abbreviations
API: Application Programming Interface
DB: Database
DNN: Deep Neural Network
EER: Equal Error Rate
FAR: False Acceptance Rate
FRR: False Rejection Rate
HTTP: Hypertext Transfer Protocol
IVR: Interactive Voice Response
REST: Representational State Transfer
RTP: Real-time Transport Protocol
UDP: User Datagram Protocol
VAD: Voice Activity Detection
VB: Voice Biometrics
VM: Virtual Machine
VotG: Verification on the Go
Key Benefits
| Benefit | Description |
|---|---|
| Enhanced Security | Knovvu Biometrics offers multi-layered security measures designed to detect and prevent fraud, including protection against blacklisted individuals, synthetic speech, playback attacks, and voice alterations. These advanced security features ensure that only genuine, live voices are authenticated, reducing fraud risks significantly. |
| Faster Call Handling | By authenticating customers within the first few seconds of a call, Knovvu Biometrics reduces call durations by up to 30 seconds, saving both time and resources. This results in improved operational efficiency and lower costs for businesses. |
| Improved User Experience | The passive, real-time authentication process offered by Knovvu Biometrics ensures that customers are verified quickly, without interrupting the flow of conversation. This improves both customer satisfaction and agent productivity, as interactions become more fluid and less focused on manual verification processes. |
| Increased Self-Service Success | Knovvu Biometrics enhances self-service authentication through channels like IVRs, chatbots, and mobile applications, reducing the need for agent intervention. This leads to higher self-service containment rates, decreasing the overall volume of calls requiring human agents. |
By simplifying the authentication process, Knovvu Biometrics ensures a faster, more secure, and user-friendly experience across all customer engagement channels.
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