UAT

Enrollment Scenarios:

Scenario 1: Verify successful voiceprint enrollment for users.

Scenario 2: Confirm the agent's ability to cancel the enrollment transaction during the conversation.

Scenario 3: Validate the saving of enrollment data when insufficient voice data is collected (Check via User Interface).

Scenario 4: Confirm that enrollment status is abandoned after a certain period if the end user hangs up during the enrollment transaction.

Scenario 5: Verify the execution of all Cancellation results (Noise, Short Speech, Blacklist, Fraud (synthetic voice), Speaker Change) for the Enrollment transaction.

Scenario 6: Confirm that a suspended user without a voiceprint cannot enroll (Warning pop-up).

Scenario 7: Verify the agent's capability to delete the voiceprint and re-enroll the end user during ongoing conversations.

Authentication Scenarios:

Scenario 1: Verify acceptance of authentication with high, medium, or low confidence based on pre-set threshold values.

Scenario 2: Evaluate the system's performance in authenticating users with varying languages, accents, or contents.

Scenario 3: Verify that an authentication transaction is rejected when someone other than the enrolled user attempts authentication.

Scenario 4: Validate the agent's ability to cancel the authentication transaction.

Scenario 5: Verify the execution of all Cancellation results (Noise, Short Speech, Blacklist, Fraud (synthetic voice), Speaker Change) for the Authentication transaction.

Scenario 6: Verify that a user cannot be authenticated if suspended.

Scenario 7: Verify the agent's ability to​ (re-)authenticate the end user even after receiving initial result from the first authentication or enrollment transaction.

Interface Testing:

Note that all the scenarios mentioned above can be reviewd through our reporting interface. Additionally, some actions can be performed from the reporting interface, such as:

• Adding "Biometric User"

• Adding "Blacklist User"

• Changing the status of a user as active/suspended

• Listening the performed enrollment and/or authentication transactions

• Deleting voiceprints

• Deleting user profiles