| Document Number | Revision Number | Revision Date |
|---|---|---|
| KN. GU.24.EN | Rev15 | 13.04.2026 |
Overview
Speech Recognition (SR) is a groundbreaking technology that empowers applications and systems to understand and transform spoken words into text. From interactive voice response (IVR) systems to virtual assistants, speech recognition is the driving force behind numerous innovative solutions that have revolutionized the way we interact with technology.
SESTEK SR can be efficiently utilized and seamlessly incorporated into other SESTEK solutions, including AI Agents, Analytics, and Agent Assist, enriching these solutions with advanced speech recognition features.
The key to successful SR lies in choosing the right integration method tailored to your specific needs. Whether you're developing an IVR application or adding recognition capabilities to a mobile app, we offer a range of integration options to match your requirements.
For IVR applications, our SR engine with MRCP support provides unrivaled performance and control, ensuring seamless interaction and precise recognition. On the other hand, if you're venturing into the world of mobile apps, we provide both offline and online solutions, allowing you to make the best choice for your unique scenario. Integrate with our lightweight client SDK, directly utilize our efficient online recognition service (including HTTP-based integration), or take advantage of our comprehensive offline SDK.
Flexibility matters. SESTEK SR can be hosted within your own environment or deployed on our cloud infrastructure, whichever fits your setup best.
Key Benefits
- High-accuracy recognition: Market leading accuracy of >97%, provides reliable SR performance for customer-facing and operational use cases, helping improve interaction quality and trust.
- Real-time responsiveness: Supports fast SR processing for more natural and efficient voice experiences.
- Enterprise-ready deployment: Offers deployment flexibility across cloud and on-prem environments to align with enterprise IT and security needs.
- Easy system integration: Simplifies adoption through integration-friendly APIs and SDKs.
- Broad use-case coverage: Fits a variety of use cases, from IVR and virtual assistants to transcription and analytics.
- Multilingual experience: Enables organizations to build voice services for different languages and markets.
- Valuable conversation intelligence: Turns voice data into searchable and analyzable text for business insight generation.