About

Overview

Knovvu Agentic AI is a conversational AI platform designed to support autonomous, agent-based interactions in contact center environments. Instead of relying solely on predefined scripts or rigid conversation flows, the platform uses AI agents that can reason, plan, and execute multi-step customer interactions with limited human involvement.

The platform shifts automation from purely flow-based designs to a prompt-based agent model. In this approach, AI agents act as the primary orchestration and execution layer, while NLU and RAG capabilities remain available as supporting components when required. This hybrid approach allows organizations to balance structured control with the flexibility of large language models.

How It Works

Knovvu Agentic AI operates as a multi-agent orchestration engine where specialized AI agents collaborate to resolve complex customer requests. Each agent focuses on a specific capability such as knowledge retrieval or task execution, while coordination and handoffs are managed automatically by the platform.

Agents can take actions beyond generating responses, including updating records, initiating transactions, scheduling appointments, and triggering workflows in connected systems. When a request requires human judgment or cannot be completed autonomously, the conversation is transferred to a live agent with full context and relevant system outputs.

All interactions pass through a built-in safety pipeline. Incoming messages are checked for prompt injection risks, sensitive data is masked when applicable, and outgoing responses are validated against compliance and brand rules. These controls run in real time and are fully logged for audit and monitoring purposes.

Why Knovvu Agentic AI

Production-Ready by Design

Enterprise controls, compliance mechanisms, and governance are built into the platform from the start. Deployment options include both cloud and on-premises environments to meet data residency requirements.

Orchestration Excellence

The platform supports multi-agent collaboration, hierarchical delegation, and controlled handoffs, allowing autonomous execution while preserving defined escalation paths and business rules.

Built-in Observability

Agent decisions, tool usage, and conversation flows are fully traceable. Real-time monitoring and dashboards provide visibility into system behavior and support operational oversight.

Testing & Validation

Conversation testing supports both synthetic simulations and validation against real production data, helping teams detect regressions, measure performance, and deploy changes safely.

Key Capabilities

Intelligent Automation

• Multi-agent orchestration with autonomous task planning
• Seamless integration with external systems for end-to-end task automation
• Post-session workflow automation for CRM updates, ticket creation and follow-up actions
• Hybrid routing between NLU- and LLM-based processing

Knowledge & Understanding

• RAG-based knowledge access with support for structured and scanned documents
• Semantic and keyword-based search for precise information retrieval
• Advanced NLU engine with high-accuracy intent classification and entity extraction
• Sentiment analysis, language detection, and real-time translation

Design & Development

• Prompt-based agent design without rigid flow dependencies
• Low-code flow designer available for deterministic scenarios
• AI-powered code generation and debugging within flow designer
• Built-in simulator for testing chat and IVR experiences before deployment

Enterprise Security

• Input and output guardrails with PII masking
• SSO and directory integrations (OpenID, LDAP/LDAPS)
• Flexible deployment options: cloud or on-premises

Omnichannel Presence

• Consistent experiences across chat, messaging, voice, and IVR channels
• Outbound calling for proactive customer engagement

Business Benefits

For Your Customers

• Always-on self-service with fast and accurate responses
• Natural interactions across preferred languages and channels
• Autonomous handling of complex requests where possible

For Your Business

• Reduce operational costs while improving customer satisfaction
• Migrate from traditional systems gradually with hybrid architecture
• Maintain full control with guardrails, audit trails, and fallback mechanisms
• Scalable deployment across channels and regions from a single platform