Version 4.25

Version 4.25

September 5, 2024

Enhancements

Advanced Ordered Categories
A new feature has been introduced to display categories in an ordered sequence based on proximity, significantly improving data organization and accessibility. In addition to sorting phrases, the feature enables capturing related conversations automatically, ensuring that contextual relevance is maintained. Advanced ordered categories now also support regex (regular expressions), allowing users to define complex patterns and rules, providing more precision and flexibility in how data is categorized and analyzed.

Interval Length Configuration by Department
Users can now define interval length values specific to each department. This allows for more tailored configurations and ensures that each department operates with appropriately timed intervals.

Private LLM Support
Private LLM has been added as a new generative AI provider within the system. This integration expands AI capabilities, offering users more options for generating and processing AI-driven insights. In addition to that, it has been enabled to use private LLM services without sending data to online providers.

Support for All AWS Regions in MinIO Client
The MinIO Client now supports all AWS regions, offering broader compatibility and flexibility for users leveraging Amazon Web Services in their operations.

RTG-Virtual Agent (VA) Integration-Personal Assistant for Agents
Agents can now leverage the Virtual Agent (VA) through webchat integration as their personal assistant. This allows them to ask questions and complete tasks directly within the agent interface, streamlining workflows and increasing productivity. By enabling faster access to information and actions, this feature also helps improve overall customer satisfaction.

Improvements

Combobox Selector Update in Widgets
Combobox selectors within widgets have been updated for improved functionality and usability. This enhancement ensures smoother navigation and selection processes within widget-based interfaces.

Support for "&" symbol in Transcription Edit and Category Items
The system now allows the use of the "&" symbol when editing transcriptions and categorizing items, providing more flexibility and accuracy in data entry and management.

Minor UI Enhancements:
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.