Version 5.16

Version 5.16

September 5, 2025

Enhancements

Showing Example Phrases for Agent Checklist Notifications
In Agent Checklist notifications, specific phrases agents need to say for each step are now displayed in Copilot. This enhancement offers precise guidance, ensuring agents know exactly what to articulate. For example, if instructed to "show empathy," agents will now see suggestions like "I understand how you feel," providing clearer support in delivering high-quality interactions.

Improvements

Enhanced Responsiveness for Copilot in iFrame Integrations
The responsiveness of Copilot when used as an iFrame in 3rd party platforms has been improved. Adjustments have been made to ensure more consistent dimensions and an enhanced user experience, allowing for smoother integration and interaction across various devices and screen sizes.

Detailed Warning Messages
Copilot now features detailed, dynamic toast messages tailored to specific error types. Instead of default alerts, agents receive informative messages explaining the error cause and providing guidance for resolution. This enhancement improves troubleshooting efficiency and user experience.

Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.