The integration between Genesys Cloud and Knovvu Virtual Agent can be used when SESTEK's webchat will be used. The webchat will be working with Knovvu VA and if there's a need to be sent to a live agent, the conversation will be sent to Genesys.
Sestek Webchat-Genesys live agent integration
- Published on Aug 8, 2025
- 1 minute(s) read
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