Features
- 04 Oct 2024
- 2 Minutes to read
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Features
- Updated on 04 Oct 2024
- 2 Minutes to read
- Contributors
- Print
- PDF
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| Feature | Description |
|---|---|
| Passive, Real-Time Authentication | Knovvu Biometrics offers a seamless, passive authentication solution that operates in real-time during customer interactions. The system verifies users' identities within seconds without requiring a specific passphrase, making the process more natural and convenient. This authentication works regardless of language, accent, or speech content, enhancing the customer experience by allowing conversations to flow uninterrupted. |
| Active Authentication | This feature provides an additional layer of security by enabling customers to actively authenticate themselves using a predefined passphrase or keyword. This method can be triggered upon specific requests or in high-risk situations, ensuring more secure authentication when needed. |
| Omni-Channel Authentication with a Single Voiceprint | Customers are authenticated using a single voiceprint across all conversational channels, including live agents, IVR systems, chatbots, and mobile applications. This omnichannel capability provides a consistent, secure authentication process, ensuring a streamlined user experience no matter how the customer interacts with the contact center. |
| Blacklist and Fraud Detection | Knovvu Biometrics checks customer voiceprints against a blacklist of known fraudsters. This real-time comparison prevents unauthorized access by instantly flagging suspicious users, protecting sensitive information and reducing fraud risks. |
| Synthetic Speech and Deepfake Detection | The solution identifies whether a voice is synthesized or cloned using AI-based voice generation tools, a critical feature in combating deepfake attacks. By preventing fraudsters from using artificial voices, Knovvu Biometrics ensures that only genuine, human voices pass through the authentication process. |
| Playback Attack Prevention | Knovvu Biometrics detects when a voice is pre-recorded and being played back to the system, preventing unauthorized access via recorded voice samples. Only live, real-time voices can be authenticated, significantly enhancing the security of the system. |
| Speaker Change Detection | The system can recognize when a speaker's voice changes during an authentication session. While changes may not always indicate fraud, this feature helps prevent unauthorized access and ensures that the voiceprint's integrity is maintained. |
| Continuous Voiceprint Adaptation | Knovvu Biometrics continually refines a user's voiceprint with each new interaction, ensuring that the voiceprint stays accurate over time as the user’s voice naturally changes. This ongoing adaptation enhances long-term reliability and security. |
| Noise and Interference Detection | The system automatically detects and filters background noise or interference during the authentication process, ensuring the highest accuracy even in noisy environments. This makes the solution more robust and effective in various real-world scenarios. |
| Multi-Tenancy for Scalable Deployment | Knovvu Biometrics supports multi-tenancy, allowing multiple isolated tenants to use the same cloud infrastructure while maintaining strict data segregation and security. Each tenant has its own environment and storage, providing flexibility and security for different clients or departments. |
| Flexible Deployment Options | The solution offers flexible deployment choices, supporting cloud (public and private), on-premise, and hybrid environments. Its containerized architecture allows businesses to choose the best option for their infrastructure and operational needs. |
| Agent Authentication for Remote Work | In addition to customer authentication, Knovvu Biometrics provides robust agent authentication, ensuring that remote or offsite agents are securely verified before accessing sensitive customer information. This added layer of security protects businesses from potential insider threats or unauthorized access in remote work setups. |
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