Version 5.26
February 26, 2025
GET Calls Date Limitation
Due to performance considerations, the GET Calls API now enforces date-based query limits. Requests can include a maximum date range of 30 days. This change ensures more stable and efficient data retrieval.
Enhancements
Tenant-Based Rate Limiting for Indexer
A tenant-level rate limiting algorithm has been implemented for the Indexer service. This prevents heavy workloads from one tenant from affecting the performance of others.
Comment Notification System
Users can now receive notifications when they are mentioned or involved in conversation comments, improving collaboration and response time.
Exponential Backoff for Generative AI Features
Generative AI processes now use an exponential backoff strategy during retries, increasing stability and reducing load during transient failures.
Trend Analysis Improvements
The Trends module has been enhanced with new features for previous trend searches. These improvements allow users to revisit, analyze, and compare historical trend queries more efficiently.
Automated PR Process for DevOps Items
An automated pull request process has been introduced for DevOps-related items, streamlining development workflows and reducing manual intervention.
LDAP User Parameter in GET Users API
Distinction between LDAP user or integration user has been clarified on GET Users Response.
Genesys Custom Data Transfer Integration
Custom data fields from Genesys can now be transferred directly to Knovvu CA, enabling richer analysis and integration scenarios.
Vodafone GIR Decrypt Endpoint Update
The decrypt endpoint used in Vodafone GIR integration has been updated to enhance compatibility and security.
Improvements
Ask GenAI Progress Indicator
Users can now view real-time progress indicators for Ask GenAI operations, improving transparency during long-running processes.
Ask GenAI Quota UI Improvements
The quota interface for Ask GenAI has been redesigned for better clarity and easier monitoring of usage limits.
Ask GenAI Combobox UI Enhancements
Selection components in the Ask GenAI interface have been improved for smoother interaction and clearer option visibility.
Ask GenAI Response Box Improvements
The response display area in Ask GenAI has been refined to improve readability and user experience during AI interactions.
Ask GenAI Limit as Float Value
Ask GenAI usage limits can now be defined as floating-point values, allowing more precise quota configurations.
Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.
Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.