Genesys Settings (for Audio)

  • Updated on Sep 1, 2025
  • Published on Jul 3, 2025
  • 1 minute(s) read
  • Eda Koçarslan
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In order to provide the integration between Knovvu Virtual Agent and Genesys Cloud CX, the necessary configuration settings described below must be completed.

Genesys Admin Portal Settings

Enabling Genesys Audio Connector

  1. The steps required to configure Genesys Audio Connector mentioned in Genesys documentation should be completed: https://help.mypurecloud.com/articles/install-audio-connector-from-genesys-appfoundry/

  2. Once Genesys Audio Connector is added in Genesys environment, this is how it will look like:

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  1. In the Configuration tab, the websocket endpoint of Sestek Audio Connector should be entered. This information should be sent to the customer from Sestek.

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  1. In the Credentials tab, API Key and Client secret values should be entered. This information should be sent to the customer from Sestek.

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For SESTEK:

Check the internal configuration document to learn how to receive API Key and Credential information.