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In order to perform the steps further explained, the services required for Amazon integration must be deployed in the desired cloud environment. You may contact devopssupport@sestek.com for the deployment-related inquiries.
Amazon Configuration Steps
In order for a customer to use the Amazon integration, this integration must be defined for the customer's tenant.
As the first step, the admin needs to login to the desired environment as a host and enable the Amazon feature for the tenant who will use this integration.
- Login as host.
- Enter the Tenants page under the Saas menu.
- Next to the desired tenant's name, click on the Actions button and then Features.
- Amazon integration feature can be seen on the opened page and should be enabled.
Then, the admin needs to assign the Amazon integration service to the relevant tenant.
- To do this, the admin should enter the Integration page under Administration in the menu as seen below.
- All services in the environment can be seen on this page. By clicking on the AmazonProducer, the user must enter the service whose status is waiting for configuration. The tenant information should be entered into tenantId field.
- After clicking on Save, the waiting for configuration status of the service will be switched to running, which means Amazon integration is ready to be used by the customer.
One the integration service starts running successfully, the admin should make the required settings on tenant's side.
- Login as the tenant.
- Enter the Settings page under Administration in the menu. The information that needs to be entered for the Genesys integration to work can be seen below under the Amazon Integration tab.
This information is the customer's Amazon information and will be transmitted by the customer. You may check Amazon Settings for more details or to guide the customer.
Amazon integration Source Name should be Default Api Source.
To learn about Amazon settings used for testing purposes, please contact marketplace@sestek.com or check Marketplace Integrations team's tfs board.