Conversation Insights
- 01 Aug 2025
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Conversation Insights
- Updated on 01 Aug 2025
- 1 Minute to read
- Contributors
- Print
- PDF
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Integration node for the Conversation Insights Service.
Parameters
name | description | default |
|---|---|---|
| Insight Modules To Use | Names of the insight modules you want to use in the performance insights request in a semicolon separated format, leave empty for all modules. | |
| Language | Language for the Conversation Insights Service, required by some providers. | en-US |
| Model | Model information to be used by the service, required by some providers. | |
| MaxTokens | Maximum amount of tokens to be used by the provider. | 2048 |
| Temperature | Temperature Value to be used by the provider | 0.0 |
| Provider | Name of the provider | VLLM |
| Azure API Base | API Base string, required if the provider is Azure | |
| API Key | API Version of Azure OpenAI, required if the provider is Azure |
Inputs
Audio
none
Events
| name | description | known nodes that generate this event |
|---|---|---|
Any event that has Data.Text | Any Text based event such as: SR Milestone, SR Partial etc. | SR Http, SR Websocket, Translate etc. |
| Change Insights | Specifies which insight fields to generate. |
Outputs
Audio
none
Events
name | description |
|---|---|
| Conversation Insights | Conversation Insights created by Generative AI |
Remarks
Requirements
- This node makes use of Conversation Id provided in StartMessage.CallProperties.ExternalId
- This node makes use of Channel Tags defined in StartMessage.Settings.ChannelTags In order to decide which channel is agent and which is customer.
- If no channel tag is provided, every message is tagged as customer.
Project Structure
- This node requires the output of one or more nodes that generate text outputs such as SR Http
Supported flow types
Stream, Batch
Release Notes
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