Conversation Insights

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Integration node for the Conversation Insights Service.

Parameters

name
description
default
Insight Modules To Use Names of the insight modules you want to use in the performance insights request in a semicolon separated format, leave empty for all modules.
Language Language for the Conversation Insights Service, required by some providers. en-US
Model Model information to be used by the service, required by some providers.
MaxTokens Maximum amount of tokens to be used by the provider. 2048
Temperature Temperature Value to be used by the provider 0.0
Provider Name of the provider VLLM
Azure API Base API Base string, required if the provider is Azure
API Key API Version of Azure OpenAI, required if the provider is Azure

Inputs

Audio

 none

Events

name description known nodes that generate this event
Any event that has Data.Text Any Text based event such as: SR Milestone, SR Partial etc. SR Http, SR Websocket, Translate etc.
Change Insights Specifies which insight fields to generate.

Outputs

Audio

 none

Events

name
description
Conversation Insights Conversation Insights created by Generative AI

Remarks

Requirements

  • This node makes use of Conversation Id provided in StartMessage.CallProperties.ExternalId
  • This node makes use of Channel Tags defined in StartMessage.Settings.ChannelTags In order to decide which channel is agent and which is customer.
    • If no channel tag is provided, every message is tagged as customer.

Project Structure

  • This node requires the output of one or more nodes that generate text outputs such as SR Http

Supported flow types

Stream, Batch

Release Notes

v4.2.0
  • Introduced Node.