Version 5.23

  • Updated on Jan 6, 2026
  • Published on Jan 6, 2026
  • 1 minute(s) read
  • Eda Koçarslan
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Version 5.23

December 2, 2025

Showing Performance Insights in Full Screen
Performance Insights report can now be accessed in full screen, independent of the Transcript component. This allows for seamless monitoring of performance metrics even when the Transcript is off, ensuring critical insights are always at your fingertips.

Language Selection Modes New Design
Voice Translation modes has been revised, enhancing clarity and functionality for agents. The new toggle-based UI allows users to easily customize audio settings for both agents and customers, supporting a more flexible interaction experience. All translation options are now accessible, providing comprehensive control over language preferences in real-time.

Improvements

CA Identity URL Configuration for On-prem Deployments
CA Identity URL has been added as an environment variable in Copilot, catering to on-premise installation requirements. This value is customizable by DevOps during setup, ensuring flexibility and compliance with unique formatting needs.

Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.