Kore AI integration node. Uses V1.1 WebSocket API
Parameters
name |
description | default |
|---|---|---|
| Address | Address Of The Kore AI Service | wss://uat-platform.korebots.com/ |
| Credential | API Key Credential that is in JWT format. | empty |
| Ignore SSL Errors | Ignore SSL Errors, only useful for testing purposes. | False |
| Bot ID | Bot ID taken from the Kore AI interface. | empty |
Inputs
Audio
None
Events
| name | description | known nodes that generate this event |
|---|---|---|
Every Event that Contains the Data.Text field |
Used for sending transcripts to Kore AI for analysis and guidance. | SR Http, SR WebSocket, Translate |
Outputs
Audio
None
Events
| name | description |
|---|---|
| Kore AI Response | This event is sent whenever Kore AI Acknowledges an incoming text. |
Remarks
Requirements
- A Kore Public API app needs to be created first. Please refer to the official Public API documentations for detailed steps.
- An App with the scope “AgentAssist Transcriptions” must be created.
- A JWT Token must be created using the Kore AI JWT Tool according to the documentation above.
- The token created should be added as an API Key credential in Data Flow.
Project Structure
The Kore AI Node needs a Channel Switch node for determining which channel is the agent and which one is customer. Also an SR node for each channel for transcripts.
Supported flow types
Stream, Batch