Genesys CX TTS Integration Settings

  • Updated on Apr 6, 2026
  • Published on Apr 3, 2026
  • 1 minute(s) read
  • Berkay Vuran
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Step 1: Add Integration

On the Integrations page, click on the Add Integration button.
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Step 2: Install Genesys TTS Connector

Search for Genesys TTS Connector and click on the Install button.
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Step 3: Configuration — Properties

Open the Configuration tab and navigate to Properties.

Enter the following parameters:

Parameter Value
Synthesize Text URI (required) https://integration.eu.knovvu.com/genesysttsconnector/genesysttsconnector/tts
List Voices URI https://integration.eu.knovvu.com/genesysttsconnector/genesysttsconnector/voices
Synthesize Text Request Method post
Synthesize Text Attribute text
Synthesize Voice Attribute voice
Synthesize Language Attribute language
Synthesize OutputFormat Attribute format
Synthesize Sample Rate Attribute samplerate
Voices Attribute voices
Voice Name Attribute name
Voice Language Attribute language
Voice Gender Attribute gender
Voice Type Attribute type

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Step 4: Configuration — Advanced

Navigate to the Advanced tab and enter the following JSON:

{
  "voiceMapping": {
    "languageMapping": {
      "ar-sa": "ar-SA",
      "tr-tr": "tr-TR",
      "en-us": "en-US"
    },
    "genderMapping": {
      "female": "Female",
      "male": "Male"
    }
  }
}

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Step 5: Configuration — Credentials

On the **
** tab, click on the Change button.
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In the Configure Credentials pop-up:

  1. Select Basic Auth as Credential Type.
  2. Enter the credentials shared by SalesOps.
    1. It is accessible from portal.sestek.com
  3. Click Confirm.
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Verification

Once the TTS connector app is successfully installed, it should be visible in the list of Engines available for TTS while constructing a flow in the Architect.

The supported languages available in SESTEK TTS will be listed under the Voices dropdown.
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