Version 3.11

Exporting Audio Files from Conversations Page:
On the Conversations page, users can now export voice calls. This development allows VA users to include audio data when analyzing conversation records, which enables a more comprehensive evaluation of end-user interactions. When the Export button is clicked on the details page of a conversation, the process starts asynchronously and the user accesses the file through the notification panel when it's complete. If the conversation includes audio, the downloaded file must be in ZIP format containing an Excel file and a folder named "audio_files". If the conversation is text based, only the Excel will be downloaded. If the masking feature is active and the masking process has not yet been completed, the Export button will be disabled and a tooltip will appear next to the button, displaying a message.
Securing Webhook URL with GUID-Based Format:
The Webhook URL structure has been updated to a GUID-based format only. This format change aims to prevent sensitive information from being exposed, such as session and tenant details. The new format provides a more secure and anonymous structure, ensuring data integrity. In the old structure, webhook URLs were in the following format: "/ext-api/webhook/{externalConversationId}/{sessionId}", whereas the new format is arranged to only contain GUID "/ext-api/webhook/{guid}".

Adding Tenant Information to Kibana Logs:
Tenant information has now been added to the Kibana logs. This update enables easier and more accurate log analysis in multi tenant system architectures. In the VA module, the previously used “Tenant” field in Magpie has been updated to “TenantName” to ensure consistency across the system.
UI Improvement on Filters:
The accessibility of filters on the Conversations page has been improved. This development allows users to perform filtering operations faster and more easily. The date filter has now been moved under the Conversation/SessionID fields on the Conversations screen.
Making Admin & API Credentials Optional in Tenant Update:
The following parameters on the PUT saas/tenant method are now defined as optional within the request body to prevent unnecessary data overwriting: tenantAdminEmailAddress, tenantAdminPassword, apiClientId, apiClientSecret. With this improvement, no update action is carried out on the associated fields in VA if any of these parameters are supplied as null. This guarantees that current credential data is preserved until specifically changed.
Minor UI Improvements:
Several minor improvements have been made to the user interface to enhance user experience and usability.
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance.